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Retail Store Supervisor

2 months ago

Naperville, United States Sunnyside Full time

**COMPANY OVERVIEW**:
Recently named one of _Entrepreneur_ magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.

**MISSION STATEMENT**:
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

**JOB SUMMARY**

The Retail Store Supervisor of Sunnyside* Naperville, IL will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the company's mission to normalize, professionalize, and revolutionize cannabis.

**At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have**:

- Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.
- Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.
- Elevated skills in decision making, active listening and problem solving.
- Advanced cannabis product knowledge and industry compliance standards.
- Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service

**CORE JOB DUTIES**
- Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.
- Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
- Respond to all employee's questions, concerns or suggestions and communicate team resource requirements to management.
- Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management.
- Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
- Ensure team accountability to compliance with all company policies, procedures, state and local laws.
- Manage escalated customer concerns and respond to complex or nonstandard product questions.
- Investigate any cash, POS or product discrepancies and escalate/record appropriately.
- Troubleshoot technical issues or glitches in POS system.
- Verify inventory counts and cash deposit totals; reconcile any discrepancies.
- Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
- Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
- Ability to walk or stand for extended periods of time

**REQUIRED EXPERIENCE, EDUCATION AND SKILLS**
- High School Diploma or equivalent
- 3 - 5 years' experience in customer service
- 1+ year experience leading or mentoring a team; cannabis experience preferred
- Excellent customer service skills
- Excellent communication, interpersonal, and persuasive skills

**BENEFITS**

Cresco Labs is proud to offer eligible employees a robust offering of benefits includi

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