Kenwood Hearing Center Practice Assistant

2 weeks ago

Santa Rosa, United States Kenwood Hearing Center Full time

**Kenwood Hearing Center Practice Assistant**

The Kenwood Hearing Center Practice Assistant is a position that involves various important back-office duties and projects, as well patient-facing work backing up other PCCs in the practice.

SPECIFIC FUNCTIONS:

- Filling in for PCCs who are out of the office - this requires working in various of our Sonoma County offices and perhaps rare occasional stint at our Fairfield or El Cerrito offices
- Physician referral marketing preparation of materials + doctor visits
- Following up on patients who need to be scheduled or rescheduled
- Assisting Insurance Billing Specialist with insurance billing needs
- Assisting Bookkeeping Specialist with bookkeeping needs
- Miscellaneous back-office projects

ESSENTIAL PCC FUNCTIONS:

- Creates a warm, welcoming environment for patients and visitors
- Opens the office and ensures the front office is in order
- Coordinates all appointments and actions in the practice utilizing office administration software
- Provides patient care on phone / in person - begins building a relationship and establishing trust
- Optimizes customer satisfaction, provider's time, and treatment room utilization
- Confirms hearing aids and ear molds are ready prior to client appointment
- Communicates to potential patients the benefits of the hearing practice
- Handles first counters to competitive comments and claims by potential patients
- Handles all payments / insurance claims
- Generates communication / mailings to patients and doctors
- Qualified to handle difficult situations / patients / vendors with a calm and pleasant demeanor

COMPETENCIES:

- Thoroughness and strong attention to detail, prioritization, and organization
- Excellent customer service skills, as well as oral and written communication
- Willingness and ability to establish and continue new relationships with the medical community
- Natural empathy
- Ability to handle multiple tasks, troubleshoot and problem solve
- Ability to maintain confidentiality of sensitive information

REQUIRED EDUCATION AND EXPERIENCE:

- At least 3-5 years of experience directly related to the duties and responsibilities specified, specifically with front desk responsibilities in a customer service-oriented environment
- Excellent communication skills and desire to develop and establish relationships with new people
- Must be high school graduate or above
- Excellent computer skills (Google Docs, Microsoft Office, inclusive of Word, Excel, PowerPoint)
- Ability to type at a reasonable WPM
- Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously

**Job Type**: Part-time

Pay: $25.00 - $30.00 per hour

Expected hours: 20 - 30 per week

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 3 years (required)

Ability to Relocate:

- Santa Rosa, CA 95409: Relocate before starting work (required)

Work Location: In person

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