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Lead Park Police Dispatcher

4 months ago

Silver Spring, United States The Maryland-National Capital Park and Planning Commission Full time

**Description**:
The Maryland-National Park and Planning Commission (M-NCPPC), a six-time National Recreational and Parks Association Gold Medal Award Winner, is seeking an experienced **Lead Park Police Dispatcher** to work with the Montgomery County Department of Parks, Park Police Division in Silver Spring, MD. Behind the vast and diverse Montgomery Parks system that hosts 420 parks across 37,110 acres, there is a robust team within the **Park Police Division** dedicated to protecting the park system and residents of Montgomery County, Maryland.

Under direction, the **Lead Park Police Dispatcher **leads, coordinates, and monitors the work of entry and senior level dispatchers in the 24/7 Park Police Public Safety Communications Center. Serves in a lead role by monitoring the daily operations and ensuring work is performed in accordance with established policies and procedures. Provides direction to staff on serious calls requiring emergency or Park Police assistance. Independently performs various types of analyses, processes, systems, and methods to solve a variety of conventional and non-standard problems. Demonstrates strong reliability, communication, and customer service skills to perform at an exceptional level. Work is expected to be accurate, timely and consistent with guidelines, and is evaluated in terms of quality, quantity, timeliness, teamwork, customer service, and other related factors.

**Examples of Important Duties**:

- Provides leadership and coordination of daily activities for subordinate staff. Plans, schedules, and monitors the daily work program and special projects assigned to staff. Provides technical assistance to resolve problems. Participates in employee interviews/selections, performance evaluations and counseling. Recommends disciplinary actions as needed.
- Conducts on-going training to instruct staff on the use of current communications techniques, systems, and equipment. Trains new public safety communications technicians according to the communications field training and evaluation program (CFTEP) and documents progress on daily observations reports. Arranges appropriate training for required certification classes.
- Monitors and maintains radio contact and welfare status with Park Police Officers and park volunteers. Monitors officer locations and provides essential situational information to officers. Operates and monitors computer terminal and various computer systems (e.g., Maryland Inter-agency Law Enforcement System (MILES), National Crime Information Center (NCIC), Motor Vehicle Administration (MVA)) to obtain information (e.g., criminal history, warrants, MVA data).
- Assists in developing and implementing operating policies, protocols, and procedures to provide direction to communication personnel. Participates in testing and recommends systems to be used by public safety communications technicians.
- Prepares and edits various documents including computer-aided design (CAD) database entries, directed reports, controls, memoranda, correspondence, and other related documents.
- Maintains records, files, and logs (e.g., Maryland Inter-agency Law Enforcement System (MILES), National Crime Information Center (NCIC), radio transmissions). Validates information in computer systems (e.g., MILES/NCIC). Conducts periodic inspections, ensuring efficient and effective operation of communications equipment. Assists with NCIC recertification for public safety communications technicians and officers.
- Maintains knowledge of the public safety communications field and evaluates new methods, technology, and programs through various literature review, conferences, and workshops, and participating in interagency committees.
- Successfully completes all required training and certifications associated with the position.

**Important Skills and Characteristics**:

- Considerable knowledge of (1) public safety communications; (2) dispatching and radio operations; (3) federal, state, and county laws and procedures pertaining to public safety communications; (4) law enforcement; (5) geography of the metropolitan Washington, D.C. area*; and (6) Commission organization, policies, and procedures.*
- Knowledge of, and skill in assigning or reviewing tasks, setting the pace, and otherwise assisting the supervisor by performing group leader work.
- Skill in operation of (1) computer and applicable software and systems (e.g., VESTA 911, CAD, MILES, and NCIC); (2) communications equipment (e.g., two-way radio, multi-line telephone); (3) telecommunications system for receiving calls from people with disabilities (e.g., deaf, hard of hearing, speech impediments); (4) general office equipment (e.g., copier, scanner, fax); and (5) various security software (e.g., Avigilon, True Vision, SIMS, Mastermind, Lenel).
- Skill and ability to (1) hear/listen; (2) see/observe; (3) speak/communicate; (4) complete a proficiency exam or public safety communications training program; (5) calculate fractions,