Proficiency Testing
4 weeks ago
Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.
Our Culture
- CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work
- CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills
- We offer a generous compensation and benefits package, 401K, and more
Brief Description
The PT Operations Training and Documentation Specialist is responsible for:
- Writing curricula and documentation for all areas of proficiency testing (PT) operations
- Organizing operations documentation for easy access across functional teams and in Reliance quality management system (QMS) software
- Establishing and implementing training approaches and practices
- Collaborating with management to develop training plans and maintaining a comprehensive set of the training and qualification processes for PT operations staff according to the department’s guidelines
- Designing and ensuring delivery of the standard operating procedures (SOP’s) for job-specific roles
- Assisting in developing, designing, and ensuring the competency model and assessment is conducted on an annual basis
- Adhering to QMS guidelines as well as CAP style
- Provide support to PT editorial staff, as needed
Specific Duties
**Primary duties and responsibilities**:
- Writes clear and organized curricula and documentation for all areas of proficiency testing (PT) operations.
- Ensures delivery of job-specific standard operating procedures that are consistent, complete, and properly indexed for ease of use for PT operations.
- Ensures documentation is updated on time, according to the Reliance schedule.
- Collaborates with staff in department to seek and incorporate feedback into documentation.
- Creates framework for operations documentation and helpful tools for training and production needs.
- Coordinates and participates in new employee onboarding and department onboarding for current employees
- Develops and implements training practices and evaluations
- Tracks and reports training status and completion on monthly basis
- Maintains records of training documentation and competency assessments
- Ensures understanding of training and effective transfer of knowledge and skills
- Maintains and updates department-specific library consisting of reference materials, videos, publications, photos, etc.
- Develops a detailed competency management system, utilizing existing structure and improving it.
Knowledge/Skills Required/Preferred
**Personal**:
- Exceptional communication skills
- Quick learner
- Detail-oriented
- Deadline-driven
- Highly organized
- Inquisitive and personable
**Professional**:
- Must have expert editing and writing skills that focus on making documentation concise, focused, easy to understand, free of errors, and audience based.
- Must have the ability to simplify complex concepts into understandable, compelling, and clear information.
- Ability to understand audiences’ needs and tailor message to the level needed
- Ability to direct SMEs on basic training development and delivery
- Must be able to work independently and as part of a team
- Must be able to listen and translate operational steps into terms that any audience could understand
- Must be able to see concepts at a high-level and demonstrate an ability to assess the impact on processes and the business as a whole.
**Technical**:
Education/Experience
Education
- College degree preferred or relevant 2-4 years of experience
Experience
- Minimum of 2-4 years of experience in related role
Related certifications
- Relevant training and/or certifications as a Documentation Specialist preferred
Additional Criteria
“The College of American Pathologists requires all new hires in customer-facing roles to be fully vaccinated for COVID-19 prior to the first date of employment. If you are unsure whether this position is customer-facing, please inquire with Human Resources. As required by applicable law, The College of American Pathologists will consider requests for Reasonable Accommodations.”
Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status
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