Beauty Training Manager

2 months ago

New York, United States Macy’s Full time

**Bring Your Amazing Self to Work**

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

**Job Overview**

The Beauty Training Manager drives sales through focused execution of My Macy’s, Omni, and Customer Experience initiatives, including Virtual Selling and sales via Social Media Platforms. They work alongside the Sales & Customer Experience Manager to advance the business, leverage product knowledge, and expand the skills of the team. The manager trains, coaches, and develops a team of Counter Managers, Beauty Advisors, and Make-up Artists, leading them through new training and initiatives while holding them accountable. All activities related to training, building a repeat client base, elevated merchandise presentation, and maintaining a clean, neat, organized shopping environment for customers are within their responsibility.

**What You Will Do**
- Plan, lead, and exceed sales goals by providing effective selling floor leadership, coaching, and recognition.
- Organize, outline, and execute events aimed at boosting business volume, including vendor partnerships and appointment planning.
- Exceed Customer Experience expectations, ensuring Macy’s stands out as the premier global destination for beauty and fragrance.
- Foster Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client.
- Recruit, train, coach, and develop a team of Beauty Colleagues for a counter. Oversee all leadership functions related to timekeeping, annual reviews, and performance management.
- Observe Beauty Colleagues, focusing on Customer Experience behaviors; ensure all employees provide an exceptional shopping experience to Customers and provide feedback as needed.
- Coach Beauty Colleagues and Counter Managers to utilize current training to reinforce building client relationships, including vendor training and initiatives.
- Use Colleague metrics for recognition and coaching; develop and communicate strategies to enhance sales results.
- Collaborate with your Sales and Customer Experience Manager and Store team to lead event execution and selling initiatives at your counter.
- Communicate advertising and sales information to the team effectively.
- Improve attendance and ensure compliance with weekend hours among staff; leverage scheduling systems.
- Motivate Beauty Advisors to encourage participation in Macy’s Loyalty program by highlighting the benefits of new accounts.
- Maintain regular, dependable attendance and punctuality.

**Skills You Will Need**

**Sales Leadership**: Demonstrated ability to plan, lead, and surpass sales goals through effective selling floor leadership, coaching, and recognition.

**Event Management**: Proficiency in organizing, outlining, and executing events aimed at boosting business volume, including vendor partnerships and appointment planning.

**Coaching and Development**: Experience in fostering Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client. Ability to recruit, train, coach, and develop a team of Beauty Colleagues while overseeing all leadership functions related to timekeeping, annual reviews, and performance management.

**Communication and Collaboration**: Strong communication and collaboration skills to effectively work with Sales and Customer Experience Managers, Store teams, and Beauty Colleagues to lead event execution and selling initiatives at the counter. Ability to communicate advertising and sales information to the team effectively.

**Organizational Skills**: Strong organizational skills and the ability to adapt quickly to changing priorities.

**Interpersonal Skills**: Strong interpersonal skills, including the ability to empower and develop teams, collaborate effectively, and function as a member of a team.

**Who You Are**
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus

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