Patient Accounts Manager

2 weeks ago

New York, United States NYC Health + Hospitals Full time

**About NYC Health + Hospitals**:
Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

**Work Shifts**:
**9:00 A.M - 5:00 P.M**

PURPOSE OF POSITION:
The Director is responsible for planning, organizing and managing the functions and day-to-day activities of the Managed Care, Credentialing and Financial Counseling teams. Responsible for consistent implementation of policies, systems and procedures related to metric management, accountability, supervision of personnel and staffing to maximize efficacy of insurance capture, notification/authorization and self-pay screening in accordance with procedures established by the NYCH+H.

**SUMMARY OF DUTIES AND RESPONSIBILITIES**:
The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to the position.

Directs and managers daily operations of the Managed Care, Credentialing and Financial Counseling teams.

Manages personnel and provides leadership through effective guidance, feedback and delegation. Provides clear expectations for Patient Access employees.

Participates in staff orientation and continuing education for all staff to ensure effective job performance

Serves as resource to staff on issues of front end revenue cycle processes and standards, systems and technology, insurance guidelines, self-pay processes and regulatory requirements

Delegates responsibilities effectively, providing the necessary support and information for a successful outcome

Works closely with team to improve operations; makes and implements recommendations to improve operations

Assures that the goals of the department are being furthered by staff Metric Management and Accountability

Ensures all Patient Access functions are performed within the guidelines of NYCH+H policies and procedures

Uses key performance indicators to manage operations and continuous performance improvement efforts. Prepares and researches reports for area of responsibility
Measures staff quality and activity. Communicates results and provides support for staff development and process improvement to enhance quality of work and activity

Provides timely and effective counseling to staff. Recognizes and rewards staff for excellent performance and when goals are met. Provides disciplinary action aligned with NYCH+H policy when necessary, and properly documents as needed.

Maintains a positive environment for the public, patients and hospital personnel by providing an open line of communication.

Promotes a strong productive team environment ; is a role model; creates a team climate characterized by honesty, trust and open communication

Interviews and hires appropriate personnel to meet departmental goals and objection
Manages personnel and supply costs in the department

Keeps adequate records of all departmental meetings, activities and problems as appropriate
Assures the accuracy of the time sheets and monitors records to ascertain possible problems in absenteeism

**Minimum Qualifications**:
A Baccalaureate degree from an accredited college or university with a major in accounting, finance, business administration, or related field; and ,

Four (4) years of experience in accounting, finance or business administration of which two (2) years must have been in a responsible and managerial capacity in areas normally related to a hospital, medical center or health care facility; and ,

Two (2) years of experience as indicated in Item #2 in areas related to the management of patients accounts or credits; or

A satisfactory equivalent combination of experience, education and training.

**How To Apply**:
NYC Health and Hospitals offers a competitive benefits package that includes:

- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs

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