Front Desk Associate
2 weeks ago
Job Summary:
We are seeking a hardworking and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This position is ideal for individuals with excellent communication skills and a passion for hospitality.
**Responsibilities**:
- Greet guests and provide them with a warm welcome upon arrival
- Check-in and check-out guests efficiently, ensuring accuracy in all transactions
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns promptly and escalate as necessary
- Assist with reservations, room assignments, and special requests
- Maintain accurate guest records and ensure confidentiality of personal information
- Collaborate with other hotel departments to ensure guest satisfaction
**Requirements**:
- Previous experience in a front desk or guest service role preferred
- Excellent phone etiquette and communication skills
- Strong customer service and problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of hospitality industry practices and procedures
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.
**Job Type**: Part-time
Pay: $16.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Nights as needed
- Night shift
- Weekends only
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Ability to Commute:
- Brooklyn, NY 11203 (required)
Ability to Relocate:
- Brooklyn, NY 11203: Relocate before starting work (preferred)
Work Location: In person
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