Front Desk Associate

2 weeks ago


Brooklyn, United States Hotel Utica Full time

Job Summary:
We are seeking a hardworking and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This position is ideal for individuals with excellent communication skills and a passion for hospitality.

**Responsibilities**:

- Greet guests and provide them with a warm welcome upon arrival
- Check-in and check-out guests efficiently, ensuring accuracy in all transactions
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns promptly and escalate as necessary
- Assist with reservations, room assignments, and special requests
- Maintain accurate guest records and ensure confidentiality of personal information
- Collaborate with other hotel departments to ensure guest satisfaction

**Requirements**:

- Previous experience in a front desk or guest service role preferred
- Excellent phone etiquette and communication skills
- Strong customer service and problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of hospitality industry practices and procedures

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.

**Job Type**: Part-time

Pay: $16.00 per hour

Schedule:

- 8 hour shift
- Evening shift
- Nights as needed
- Night shift
- Weekends only

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Brooklyn, NY 11203 (required)

Ability to Relocate:

- Brooklyn, NY 11203: Relocate before starting work (preferred)

Work Location: In person


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