Care Coordinator
4 weeks ago
**Job Title: Care Coordinator**
Bizzy Bees Therapy is a pediatric therapy clinic located in Cumberland, RI. Our team is growing again and seeking a full time care coordinator (or two part-time care coordinators) to help run our clinic, providing quality customer service to our kiddos and their families. Full time employees will be provided with benefits options. The operating hours of the clinic are 8am to 6pm Monday through Friday and Saturdays from 8am to 2pm. This position will report directly to the intake coordinator and the director of administration.
**Responsibilities**:
- Scheduling and re-scheduling of treatment sessions
- Checking patients in and out
- Providing exceptional customer service to each and every family
- Collection all payments required for service
- Taking in-bound sales and customer services calls
- Organizing and managing patient accounts including medical files, physician notes, faxed documents, etc.
- Providing support to clinical staff
- Working with administrative team on quality improvement projects
- Maintaining clean and safe environment for children, families and staff
- Maintain accurate medical records
- Supporting in community outreach
- Providing families with information on community resources
- Contribute to a strong, inclusive culture
- Maintaining inventory of all office equipment and supplies.
**Skills**:
- Advanced skills in technology including electronic medical record systems, social media, marketing sites, CRMs, etc.
- Superior communication skills with the ability to support parents and teammates from all backgrounds
- Exceptional organizational skills
- Problem-solving skills
- Outgoing personality with ability to connect to all
- Solution-oriented attitude and mindset
- Time management
- Reliability
- Customer service - "Sunny and 75"
- Mental flexibility
- Attention to detail
- Professionalism
- Acute focus on quality
**Mission of Bizzy Bees Therapy**: The mission of our clinic is to provide therapeutic services through sensory and play-based models in order to address the impacts of the pandemic on the children of our community. Bizzy Bees is dedicated to making sure every child is provided with a uniquely tailored and positive experience to support physical and emotional development.
**Core Values/Traits**:
- Professionalism
- Compassion
- Kind-spirited
- Dedication
- Innovative
**Requirements**:
- **MUST LOVE CHILDREN & BELIEVE IN OUR MISSION**:
- High school Diploma or GED
- Reliable transportation
- Subject to background check
- Ability to lift 30 pounds (setting up or taking down clinic equipment)
- Prior experience working in medical office setting
- Prior experience working in customer service
- Demonstrated long-term commitment to an employer
- Demonstrated competence working in fast-paced environment
- College or similar technical degree preferred
- COVID-19 vaccine preferred
- CPR/AED/first aid certified preferred
**Job Types**: Full-time, Part-time
Pay: $20.00 - $24.00 per hour
**Benefits**:
- Dental insurance
- Health insurance
- Loan repayment program
- Paid time off
- Paid training
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Medical office: 1 year (preferred)
Work Location: In person
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