Tennis Administrative Assistant

2 weeks ago

Chevy Chase, United States Columbia Country Club Full time

Tennis Shop Manager

**Position**: Tennis Shop Manager

**Reports to**: Director of Tennis

**Department**:Racquet Sports

As a Tennis Shop Manager, you will be responsible for ensuring that all phases of Tennis Pro Shop and related administrative work are performed in a timely and professional manner. Assist members with making appointments, retail sales, inventory and assisting tennis professionals and members as needed.

**Duties and Responsibilities**
- Greets all Members and guests with the "Warm Columbia Welcome" and respond to all inquiries as they enter the Tennis Pro Shop.
- Answer phone calls with a positive and energetic demeanor.
- Provide Members and guests with appropriate court assignments.
- Be knowledgeable and informed of all tennis programs, services, hours of operation, and related policies.
- Resolve questions and service issues in a timely, friendly, and efficient manner.
- Ensure the Tennis Pro Shop and related Member areas are clean, organized, and stocked as needed throughout the day.
- Assists in maintaining an accurate record of all programs including lessons, clinics, camps, events, and tournaments.
- Executes accurate Tennis, Paddle, and related charges.
- Assists in helping the Director of Tennis and Head Pro's with all event related details.
- Manage the Clubs Indoor Tennis and Paddle Reservation System. Ensure reservations are accurate and that all Members and guests are properly checked in and recorded.
- Assist in responding to emergencies and help coordinate emergency response information to staff, Members, and management.

**Availability**:

- Full Time Hours
- Evening and weekend hours available

**Skills Required**:

- Excellent interpersonal and customer service skills (Hospitality experience a plus.)
- Proficient in Microsoft Word, Excel, and Outlook.
- General knowledge of the game of tennis preferred, but not required.

**Educational/Misc. Requirements**
- High School Diploma or Equivalent
- Previous administrative/receptionist experience preferred.

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