Onsite Help Desk Technician
3 weeks ago
**This position is on site, in Bath, Maine**
Our **DXC Modern Workplace services enables customers' employees** to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
**Or if you are a **_**Field Technician**_**, you will** provide onsite support to customers. Perform complex installations, repair, upgrades and maintenance on hardware and equipment. Assist in the analysis of technical products, systems, and/or software for engineering support.
**What you will do as **_**Help Desk Technician**_**:
- **Assist **customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- **Follow up with customers** to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
- **Log and track inquiries** using a problem management database and maintains history records and related problem documentation.
- **Identify, evaluate, and prioritize customer problems** and complaints to ensure that inquiries are resolved appropriately.
**Who you are**:
- High school diploma or G.E.D. or **related experience**.
- **1 year **of _**Help Desk experience.**_
- Experience working with the company's hardware, software and equipment products.
- **Experience with ticket systems like JIRA (preferred),** or ServiceNow, Remedy.
- **Experience working with** appropriate programming languages, operating systems and software, like **Windows**.
**Work Environment**
- On client´s site.
- **Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success**. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
Pay: $45,760.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
**Experience**:
- Field Support: 3 years (preferred)
- Help desk: 1 year (required)
Work Location: In person
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