Director, End User Experience
3 weeks ago
This position is located in Bath, Maine and requires candidate to be onsite.
Bath Iron Works is the premier provider of surface combatants to the US Navy and utilizes advanced and integrated engineering, design, procurement, manufacturing resource planning, human resources and manufacturing systems to achieve our mission.
The Director, End User Experience will report to the Chief Information Officer and will be responsible for establishing BIW’s user experience focused on BIW’s mission and organizational goals. This Position will be responsible for all areas of the organization that have direct contact with our users; Help Desk, end user computing and end user mobility. He/She will oversee and contribute to the end-to-end user experience and ensure a stable, secure, easy to use solution that meets the user’s needs to achieve their goal. He/She will work collaborative with other areas of IT to ensure that changes in the IT are communicated and implemented with the least impact to BIW’s end user population.
The Director, End User Experience will
Act as user experience proponent and advocate.
Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards.
Contribute to improving IT support by actively monitoring and responding to end user’s queries, establish best practices through the entire technical support process, and identify areas of improvement.
Evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions.
Providing outstanding first level technical support as well as assisting in planning out and building our IT end user solutions.
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack.
Direct the technical team that provides end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs.
Ensure Licensing Management.
Support onboarding / off-boarding employees on corporate systems.
Create and update manuals and documentation.
Work collaboratively with all vendors, peers, and BIW leaders to ensure that IT solutions are meeting the needs of current and evolving business.
Bachelor’s degree required or equivalent experience.
At least 10 years of relevant experience in managing complex IT organizations.
Ability to obtain an active Secret Security Clearance.
This position requires you to be able to obtain a government security clearance. You must be a US Citizen for consideration and you must be able to obtain an interim security clearance within the first 45 days of hire. For more information regarding the security clearance process, please visit Investigations & Clearance Process (dcsa.mil)
Exceptional customer service skills with a problem-solving attitude.
Team management and leadership skills, team player, can collaborate in a productive fashion.
Able to troubleshoot a large variety of technical issues.
Ability to work under pressure.
Solid technical background.
Ability to think both short-term and long-term driving to a strategy.
Excellent written and verbal communications skills.
This position requires you to be able to obtain a government security clearance. You must be a US Citizen for consideration and you must be able to obtain an interim security clearance within the first 45 days of hire. For more information regarding the security clearance process, please visit Investigations & Clearance Process (dcsa.mil)
#J-18808-Ljbffr
-
Director, End User Experience
1 month ago
Bath, United States General Dynamics - Bath Iron Works Full time**Job Description**: Bath Iron Works is the premier provider of surface combatants to the US Navy and utilizes advanced and integrated engineering, design, procurement, manufacturing resource planning, human resources and manufacturing systems to achieve our mission. The Director, End User Experience will report to the Chief Information Officer and will be...
-
Director of Project Management
7 days ago
Bath, United States BS&A Full timeJob Description Job Description Director of Project Management [In-person or Remote] We are looking for an experienced Director of Project Management that can lead our rapidly growing team of Project Managers and Sr Project Managers within our Professional Services organization. The Director of Project Management will oversee the continuous evolution of our...
-
Director of Project Management
7 days ago
Bath, United States BS&A Full timeJob DescriptionJob DescriptionDirector of Project Management[In-person or Remote]We are looking for an experienced Director of Project Management that can lead our rapidlygrowing team of Project Managers and Sr Project Managers within our Professional Servicesorganization. The Director of Project Management will oversee the continuous evolution ofour...
-
Technology Services Technician
6 days ago
Bath, United States Arc Allegany-Steuben Full timeJOB SUMMARY Works under the supervision of the Director of Technology Services or agency consultant, the Tier I Technician performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves basic system hardware, software, and network failures and conflicts. Works independently and prioritizes...
-
Junior Network Technician
2 weeks ago
Bath, United States DXC technology Full time**Network Technician (On Site Bath Maine USA)** Performs routine analyses of voice/data network needs. Gathers information and provides assistance for integration and installations to ensure effective customer network architectures. Assists in testing and documenting current network technology baselines for both hardware and software to determine...
-
Director of Marketing
2 weeks ago
Bath, United States BS&A Full timeWho Are We Looking For? BS&A Software, a leader in innovative municipal software solutions, seeks a Marketing Director with a sharp focus on top-of-the-funnel marketing strategies. Your primary objective will be to drive demand and capture the interest of local municipalities through strategic marketing initiatives. You will play a key role in shaping our...
-
Director of Marketing
2 days ago
Bath, United States BS&A Full timeJob DescriptionJob DescriptionWho Are We Looking For?BS&A Software, a leader in innovative municipal software solutions, seeks a Marketing Director with a sharp focus on top-of-the-funnel marketing strategies. Your primary objective will be to drive demand and capture the interest of local municipalities through strategic marketing initiatives. You will play...
-
Director of Marketing
1 month ago
Bath, United States BS&A Full timeJob DescriptionJob DescriptionWho Are We Looking For?BS&A Software, a leader in innovative municipal software solutions, seeks a Marketing Director with a sharp focus on top-of-the-funnel marketing strategies. Your primary objective will be to drive demand and capture the interest of local municipalities through strategic marketing initiatives. You will play...
-
Senior Director of Operations
7 days ago
Bath, United States General Dynamics Full timeJob Description The Senior Director of Operations will report to the Vice President of Operations. The incumbent will plan, direct, coordinate, and help oversee operations activities for the shipyard. The incumbent will ensure efficient operations using metrics, visual tools and applying lean manufacturing principles to meet current and future needs of...
-
Senior Director of Operations
3 weeks ago
Bath, United States General Dynamics Bath Iron Works Full timeJob Description: The Senior Director of Operations will report to the Vice President of Operations. The incumbent will plan, direct, coordinate, and help oversee operations activities for the shipyard. The incumbent will ensure efficient operations using metrics, visual tools and applying lean manufacturing principles to meet current and future needs of...
-
Director of Implementation Services
1 week ago
Bath, United States BS&A Full timeJob Description Job Description Director of Implementation Services [Lansing, MI; Chicago, IL; or remote] We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation...
-
Director of Implementation Services
6 days ago
Bath, United States BS&A Full timeJob DescriptionJob DescriptionDirector of Implementation Services [Lansing, MI; Chicago, IL; or remote] We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation...
-
Floating Director of Nursing
2 months ago
Bath, United States Centers Health Care Full timeCenters Health Care - Floating Director of Nursing (DON)Centers Health Care is seeking a Floating DON to join our corporate clinical team that will be available to rotate throughout various facilities in Upstate New York.Extensive Traveling is RequiredWe Offer:Premium compensationExcellent growth and corporate opportunityMonthly BonusSpa...
-
Floating Director of Nursing
2 weeks ago
Bath, United States Centers Health Care Full timeCenters Health Care - Floating Director of Nursing (DON)Now Offering a $7,500 Sign-On Bonus!!!Centers Health Care is seeking a Floating DON to join our corporate clinical team that will be available to rotate throughout various facilities in Upstate New York.Extensive Traveling is RequiredWe Offer:Premium compensationExcellent growth and corporate...
-
Implementation & Training Specialist (ITS)
7 days ago
Bath, United States BS&A Full timeJob DescriptionJob DescriptionBS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Implementation &...
-
Bath, United States BAE Systems Full timeJob Description BAE Systems is seeking a senior Local Combat System Test Development Director to join our Shipboard Systems Test Team in support of the Aegis Technical Representative contract. The qualified candidate will be located in Bath, ME and provide Engineering and Technical support to the T&E Division head at AEGIS TECHREP. Candidate will join with a...
-
Sr. / Principal Technical Architect
2 weeks ago
Bath, United States General Dynamics Bath Iron Works Full timeJob Description: This position is located in Bath, Maine and requires on-site presence with a hybrid schedule available. The Senior Infrastructure Solutions Architect is responsible for providing technical leadership and advanced analytics and corporate performance management services including initial assessments, capacity planning, application migration,...
-
Bath, United States BAE Systems Full timeJob Description BAE Systems is seeking a senior Local Combat System Test Development Director to join our Shipboard Systems Test Team in support of the Aegis Technical Representative contract. The qualified candidate will be located in Bath, ME and provide Engineering and Technical support to the T&E Division head at AEGIS TECHREP. Candidate will join with a...
-
Principal Project Manager, Facilities
4 weeks ago
Bath, United States General Dynamics Full timeResponsibilities for this Position Principal Project Manager, Facilities US-ME-Bath Req ID: 2024-4124 Type: Regular Full-Time Remaining Positions: 1 Post End Date: .. Category: Management Salary Grade: F Shift: 1st Overview Project Manager for complex capital investment projects at BIW facilities. Directs, facilitates, and oversees the development...
-
Dietary Aide
4 weeks ago
Bath, United States Arnot Health Full timePOSITION SUMMARY: Responsible for maintaining high cleaning procedure standards in assigned work area. Also for the careful treatment of all equipment and articles used in performing assigned duties. REPORTS TO: Director of Food and Nutrition DUTIES AND RESPONSIBILITIES: ** 1. Thoroughly cleans all area as assigned on work schedule. ** 2. Keeps...