Community Manager

3 weeks ago

Bethesda, United States Aldon Management Full time

**ALDON OVERVIEW**
For over 75 years, Aldon has been creating better places to call home. Founded by brothers who set off to create something of value for the local community, we continue to follow their guiding principles today by coming together with the shared purpose of delivering unparalleled personal service and striving to establish deeper bonds that deliver memorable living experiences.

At Aldon, we’re relationship driven and possess a people-first philosophy. The bonds formed with coworkers and the strong connections made with our residents and partners drive us to do our best work. When you join Aldon, you’ll immediately notice that we empower each other to create a collaborative, forward-thinking work environment that helps us all feel connected, challenged, and proud. It starts with you

**Community Manager Overview**

The Community Manager is responsible for:

- The overall operation and success of the community, as well as achieving results and meeting goals related to customer sentiment, occupancy and retention, NOI, managing expenses, and other community performance expectations.
- Creating strategic plans to meet individual and community performance goals, and achieving market results that consistently exceed submarket occupancy and rent growth performance.
- In collaboration with the Service Manager, overseeing the overall function of the maintenance department including the turn process.
- Overseeing that your team is customer focused and providing the best service to prospects, residents, guests and vendors at every point of contact, while striving to exceed expectations.
- Assisting in hiring, training, and recruiting for open positions. Supervising on-site personnel (either directly or indirectly).
- Reviewing employee performance and training as needed.
- Overseeing daily marketing, sales, and customer service efforts in ensuring maximum potential is reached.
- Understanding and complying with all Aldon policies, procedures and applicable laws (e.g. fair housing laws and employment laws).

**Community Manager Qualifications**
- Bachelor’s degree or equivalent vocational/technical training preferred.
- Minimum of 3 years on-site experience in residential property management required.
- Supervisory experience required.
- Ability to meet and exceed sales and customer service objectives.
- Experience working in a property management software, such as Real Page, preferred.
- Positive attitude, strong work ethic and ability to lead and motivate others.
- Proficiency in Microsoft Office Suite including Word, Excel & Outlook.

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