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Assistant Executive Housekeeper

4 months ago

Battle Creek, United States DoubleTree by Hilton Battle Creek Full time

**6PM Hospitality** is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team

**PositionSummary**:
TheAssistant Executive Housekeeper is responsible for assisting the ExecutiveHousekeeper with the overall operations of the housekeeping and laundrydepartments according to 6PM Hospitality Core Values and 6PM Hospitality andHilton standards, as well as going above and beyond to ensure that guests are100% satisfied. This position will manage all aspects of the housekeepingdepartment in the absence of the Executive Housekeeper.

**Essential Functions**:

- Report to work in uniform or professional attire presented professionally, neat, and clean
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Interview and train Housekeepers and Laundry Team Members as required
- Hold Team Members accountable to the standards of employment and job performance set by the Core Values of 6PM Hospitality and Hilton.
- Discipline Team Members as needed, according to 6PM Hospitality policies
- Ensure housekeepers complete a minimum of 1 room per 45 min if working alone or 2 rooms per hour if working in teams of 2 without sacrificing 6PM Hospitality standards
- In the event of Executive Housekeeper absence, the Assistant Executive Housekeeper will print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts. The will also assign hallways and extra tasks
- Collect, record, and store all lost and found items as soon as they are recovered. Items must be kept for 90 days
- Enter all clean rooms into the computer system
- Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
- Clean rooms as needed according to 6PM Hospitality and Hilton standards
- Assist with laundry and the cleaning of public areas
- Ensure the housekeeping shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered (ordering, etc.)
- Inspect all due out rooms to ensure the cleanliness exceeds 6PM Hospitality and Hilton standards
- When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
- Inspect for safety issues and report any maintenance issues to the maintenance department
- Report any special room issues (i.e. damage, smoke, pets, etc.) to the Guest Service Supervisor or GM for charges to be applied
- Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
- Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive Housekeeper
- Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times
- Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
- Make certain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be ordered
- Assist with payroll as requested by the Executive Housekeeper
- Undertake special projects requested by the Executive Housekeeper
- Follow all 6PM Hospitality Processes
- Maintain a positive attitude throughout the shift, and keep Team Member morale high
- Exhibit regular and recurrent attendance records
- Follow all 6PM Hospitality Processes
- Other duties as requested by management

**Position Requirements**:
Minimum Knowledge:

- Requires ability to interpret / extract information and / or perform arithmetic functions.
- May require typing, basic computer knowledge, record keeping, or word processing.
- Good communication skills

**Formal Education and Job-Related Experience**:

- This position requires a minimum of six months job-related experience

**Working **Conditions and Physical Effort**:

- Stress Load: Regular exposure to stresses
- Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
- Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
- Physical Environment: Some portions (more than 50%) of daily assignmen