Customer Service Representative I

3 weeks ago

Middlesex, United States Veolia Full time

**Company Description** About Veolia North America**

**Job Description** BENEFITS**

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

**Position Purpose**:
Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts. Some responsibilities include pricing, waste characterizations, contract specifications, manifests and schedules, & resolving invoice discrepancies, etc. to ensure accuracy of customers and/or Onyx personnel inquiries. Assists sales or related personnel in securing new business and maintaining existing customer base.

**Primary Duties/Responsibilities**:

- Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.
- Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.
- Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.
- Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.
- Review billing packets for accurate coding data and confirm codes to match contracted pricing. Modify pricing information if incorrect in system. Follow up with a collection of open AR.
- Make sales calls on established customers to provide additional services or maintain current customer base.
- Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level. Preparation of customer quotations.
- Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geography.
- Other duties as assigned

**Qualifications** Education/Experience/Background**:

- High School diploma or General Educational Development (GED) required
- Associate’s degree or related discipline preferred
- Prior work experience of 1 to 3 years in the hazardous waste or related Industry preferred

**Knowledge/Skills/Abilities**:

- Ability to create & prepare reports as necessary
- Strong team player
- Excellent interpersonal and communication skills
- Time management: the ability to organize and manage multiple deadlines
- Strong customer orientation
- Computer proficient

**Additional Information**
We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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