Climbing Program Manager

2 weeks ago

Chicago, United States Movement Climbing, Yoga and Fitness Full time

At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it

**JOB SUMMARY**

The Climbing Programs Manager is focused on teaching, supporting, and growing indoor gateway and adult climbing programs which includes private coaching. This individual will report to the Gym Director and work closely with them to cultivate a team of skilled climbing instructors, create a program calendar that fits the needs of the community, and to support Movement’s mission and core values as they relate to climbing programs. As with all managers, they are expected to embody Movement’s mission and core values, leading by example for their staff. The Programs Manager position may operate in one or across multiple Movement facilities, depending on the size of programs in the facilities.

**JOB RESPONSIBILITIES**
- Teach the full breadth of gateway and adult instructional programs at Movement (as needed)
- Craft and share vision to other instructors, team members, and customers about programming
- Ensure excellent customer service and delivery of instruction
- Manage the climbing programs in their facility in partnership and with oversight of the Gym Director, including but not limited to:

- Partner with Gym Director team to strategize on gyms programming needs
- Scheduling team members
- Managing private lesson requests
- Manage Group Program requests
- Creating monthly program calendars with the goal of expanding and/or maximizing class enrollment and accessibility to our customer base
- Hiring instructors, and providing new hire training with your gym trainers and ongoing mentorship to cultivate a team of skilled and passionate instructors** and trainers** who foster Movement's mission and values
- Evaluating instructors and private coaches and determining their eligibility for promotions or raises based on instructional performance.
- Monitoring and quality control of courses including responsibility for performance reviews for key instruction positions.
- Manage the Climbing Program business unit at that facility, working to meet financial goals including overall revenue targets and comp/rev percentages which support the program and gym overall.
- Assist Programs Leadership with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programs.

**JOB REQUIREMENTS**
- Consistent positive energy and empathy
- Excited to welcome individuals of all backgrounds and abilities into the climbing community
- Incredible customer service skills, attention to detail and extensive experience with instruction, facilitation, and training staff.
- A knowledgeable expert in the art of rock climbing, and an experienced climbing coach
- Passionate about refining their own instructional style, and teaching others to do the same
- Driven to build community around becoming a better climber
- Strong leadership skills and the ability to effectively communicate team goals
- Ability to effectively balance a range of administrative tasks and deadlines
- Ability to build and lead a high-performing team
- Experience working to meet financial targets and staying on budget strongly preferred

**QUALIFICATIONS**
- **Vision**:Guides development and helps execute a compelling vision in alignment with the company’s mission, values, and goals; understands and makes empowered decisions
- **Leads Change**: Leads change effectively to gain support and buy-in
- **Recognition**: Encourages contributing thoughts and ideas, recognizes, and appreciates the contributions of all
- **Humility**: Leads with humility by demonstrating a strong self-awareness and a willingness to seek input, partner with others, and listen to constructive feedback
- **Accountability**: Builds a culture of accountability for actions and decisions; follows through on commitments
- **Intervene**: Intervenes appropriately when others are not upholding diversity and inclusion practices
- **Celebrate Diversity**: Promotes celebrating diversity in all facets; proactively creates a diverse community that acknowledges individual perspective and promotes sharing and listening to diverse ideas

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