Business Innovation Analyst
2 weeks ago
**Skills**:
- Attainment of an undergraduate degree in disciplines such as Business Administration, Information Technology, Computer Science, or related fields.
- Proven expertise as a Business Analyst with a focus on Salesforce CRM systems.
- In-depth understanding of Salesforce’s capabilities, including Sales Cloud, Service Cloud, and Lightning Experience, with at least two years of hands-on experience.
- Experience in the financial services sector, especially with platforms like nCinco, Fundingo, or TMO, is preferred for a comprehensive grasp of the technological and operational facets of the role.
- Robust analytical skills that facilitate the transformation of business needs into technical implementations.
- Outstanding abilities in communication, teamwork, and managing relationships with stakeholders.
- Possession of Salesforce credentials (such as Salesforce Administrator, Salesforce Certified Platform App Builder) is beneficial.
- Acquaintance with Agile/Scrum practices and tools like Jira is favored.
- The capacity to excel in a high-energy, fast-moving setting while managing various tasks simultaneously.
- Maintains a strong ethical framework and professional demeanor.
- Driven by self-initiative, proactively undertaking tasks without awaiting directives.
- Embraces a forward-thinking and positive approach to challenges.
- Versatile in collaborating with diverse teams in a dynamic work environment.
- Committed to collective success through teamwork, exemplifying leadership qualities. Embraces innovation, continually seeking and fostering inventive approaches.
**Responsibilities**:
- Engages with stakeholders to capture and understand business needs for system implementations and upgrades.
- Evaluates and records business operations, workflows, and narratives to pinpoint enhancement opportunities within the Salesforce ecosystem.
- Converts business needs into comprehensive functional outlines, narratives, and criteria for system configuration, personalization, and development.
- Partners with Salesforce administrators, developers, and interdisciplinary teams to create and execute strategies that align with business goals.
- Facilitates workshops, training, and presentations for stakeholders to foster comprehension and utilization of Salesforce features.
- Executes solution testing and validation to confirm they fulfill business requirements and conform to industry standards.
- Keeps up-to-date with Salesforce advancements, releases, and best practices to perpetually improve the Salesforce setup and encourage progressive thinking.
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