Patient Care Coordinator/receptionist
2 weeks ago
Job Overview:
**Essential Duties & Responsibilities**:
1. Greet and assist visitors and direct all phone calls to the appropriate personnel.
2. Schedule all intake and follow-up appointments in the Electronic Health Record (EHR) for all prescribers.
3. Schedule new intakes in the EHR as applicable for salaried clinicians.
4. Support Intake/Registration Coordinator with all new referrals by ensuring that a copy of the patient’s insurance card(s) is scanned into the EHR.
5. Collect current information such as address, phone number, emergency contacts, insurance coverage and other key data at time of scheduled appointments, and ensure updates are entered as necessary in the EHR.
6. Support optimal functioning of the clinic by sorting and distributing incoming mail, scanning all client documents into the EHR, and ensuring that refills are processed on a daily basis. Lab results should be reviewed by the prescribers each day and should be prioritized for scanning.
7. Maintain updated releases of information, annual “Know Your Rights” forms and patient and contact information in the EHR, and handle requests for information (subpoenas and client requests) as needed. This may include obtaining records from off-site facilities.
8. Maintain organized reception, conference room, kitchen and waiting room areas and order office and cleaning supplies as needed. Report any facilities-related issues to the landlord and/or the main office as needed.
9. Collect co-pays as applicable and record in the EHR.
10. Prepare documents for monthly Utilization Review process.
11. Obtain, monitor and renew PT-1s (Prescriptions for Transportation).
12. Rotate to provide coverage in Bridgewell’s other Outpatient Behavioral Health Clinics as needed.
13. Process inactive/terminated clinic cases, and maintain an annual list of client deaths.
14. Other duties as assigned by supervisor
**Required Education/Experience**:
- High School diploma required.
- Experience with medical records, confidentiality regulations, and medial office operations.
- Formal certification or education in any of these areas preferred.
Pay: $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Outpatient
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Danvers, MA (required)
Work Location: In person
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