Patient Care Coordinator

4 weeks ago

Danvers, United States North Shore ENT Full time

Job Summary:
We are seeking a dedicated and compassionate Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a crucial role in facilitating the operation of our busy hearing aid practice. Your primary responsibility will be providing administrative support to audiology staff and excellent customer service to our patients.

**Responsibilities**:

- Greet and check-in patients upon arrival, ensuring a warm and welcoming environment
- Schedule patient appointments
- Answer phone calls and respond to patient inquiries in a professional and timely manner
- Maintain patient records, ensuring accuracy and confidentiality
- Verify insurance coverage and obtain necessary authorizations
- Assist with medical billing and coding tasks as required; submit and track claims
- Process incoming/outgoing hearing aid orders and repairs
- Provide administrative support such as filing, faxing, and scanning documents

**Requirements**:

- Excellent communication skills, both verbal and written
- Strong organizational skills with attention to detail
- Previous experience working in a medical office setting is required
- Familiarity with medical terminology and administrative support functions
- Proficient with electronic medical records (EPIC experience preferred)
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Compassionate and empathetic nature when interacting with patients
- High level of professionalism and integrity

Salary commensurate with experience.

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work setting:

- In-person
- Private practice

Ability to Relocate:

- Danvers, MA 01923: Relocate before starting work (required)

Work Location: In person

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