Assistant General Manager

2 weeks ago

Columbia, United States THB Bagelry & Deli Full time

Overview:
THB Bagelry and Deli was built with a mission to enthusiastically share positive energy with the world. From the food we make to the conversations we have with people, our goal is to transfer our love and passion for what we do to everyone we encounter. We recognize that everyone has their own unique energy, which is why we encourage people to eat their food on their terms. Whether you want to grab a quick coffee, or comfortably linger over a bacon, egg, and cheese while chatting about your weekend plans or business, we get it and we support it. Our THB is truly Your THB.

Position Purpose:
We are searching for an aspiring leader who is driven, energetic, collaborative and adaptable, who has a passion for delivering an exceptional guest experience with a smile. As an Assistant General Manager, you will be the face of THB to guests and to team members, and you will lead the front-of-house team to success by coaching and keeping harmony among all team members and by providing excellent guest service at all times. If you are looking for a career advancement opportunity and if you are passionate about inspiring others, coaching and developing a team, and delivering an exceptional guest experience, then this position may be a good fit for you.

Essential Functions and Basic Duties:

- Be familiar with company mission and vision and transfer those values to the rest of THB family
- Continuously strive to recruit, onboard develop and maintain a strong front-of-house team in order to create a great team environment, using approved interview and hiring standards
- Create schedules that provide a high level of guest service and maintain quality of life for the team
- Promote an exceptional guest experience, modeling the right behaviors, greeting guests, conducting table visits, and coaching the team to ensure guest satisfaction
- Always be a coach and mentor, recognize high performing team members and support career advancement opportunities
- Be a menu expert, knowing everything about everything, taking orders and assisting in food preparation as needed
- Coach the staff to look for opportunities to up-sell to guests and to make guests aware of promotional items
- Keep the Bagelry clean and safe, monitoring compliance with all regulatory standards
- Control inventory for coffee, milk, chips and bottled beverages
- Hold monthly Employee Development Meeting with front of house team; provide regular feedback to GM
- Perform other duties and/or special projects as assigned or as required in response to ever changing business needs
- Perform all the necessary tasks associated with managing the business in the absence of the General Manager

What we Offer:

- 45 to 50 hour, 5-day work week
- No late nights
- Alcohol-Free Environment
- Quarterly Bonus based on Results
- Company Benefits to include Sick Time, 401K with company match, Health, Dental & Vision

Required Knowledge and Experience:

- Must be at least 21 years of age
- Proven work ethic, punctual
- Dedication to providing exceptional customer service
- Good communication skills, and strong interpersonal and conflict resolution skills
- Exceptional team building capability
- Basic business math and accounting skills
- Strong analytical/decision-making skills
- Basic personal computer skills
- Bi-lingual (Spanish) skills are a plus
- 1+ years experience working in food service or retail environment
- Supervisory experience preferred but not required
- Must have a valid drivers license and access to a personal vehicle before, during and after the workday

Required Education:

- High School diploma or equivalent preferred

Working Conditions:
This is a fast-paced, high-volume environment with access to kitchen equipment in tight quarters. Slip resistant shoes are the standard for the team.

Physical Activity:
Must have the ability to stand or walk for long periods of time. Bending and lifting (up to 50 lbs) are also required.

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