Reporting Specialist

1 week ago

Hawthorne, United States SpaceX Full time

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

**REPORTING SPECIALIST**

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a member of the Starlink Customer Operations department, you will be responsible for analyzing data about Starlink customers and translating it into reporting, recommendations, and tooling to improve both our customers' experience and internal Starlink program operations.

**RESPONSIBILITIES**:

- Actively monitor customer support service levels, identify fluctuations, and signal to various partner teams within the organization
- Create dashboards for the Starlink Customer Operations team on key operational metrics (e.g. support ticket and experience analysis)
- Actively manage the deployment of support capacity to various queues to achieve mínimal wait time on priority customer issues

**BASIC QUALIFICATIONS**:

- High school diploma or equivalency certificate
- 1+ years of professional experience in production, manufacturing, operations, consulting, finance, supply chain, or program management
- Experience with SQL

**PREFERRED SKILLS AND EXPERIENCE**:

- Bachelor's degree in business, management information systems, computer information systems, computer science or engineering
- Experience working with business software and its users
- Experience with an analytics language (e.g. Python, R)
- Ability to communicate with all levels of personnel within the Company
- Experience with Microsoft Office products especially Word, Excel, PowerPoint, and Outlook
- Strong overall software skills, excellent customer service/interaction skills and superior organizational skills.
- Excellent verbal and written communication skills
- Excellent planning and organization skills
- Ability to multi-task
- Work well in a team environment
- Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
- Self-starter with ability to adapt and succeed in a fast-paced and challenging environment

**ADDITIONAL REQUIREMENTS**:

- Occasional travel may be required
- Long hours and weekends may be required
- Shift schedule: Thursday-Sunday 5:30am-4pm

**COMPENSATION AND BENEFITS**:
Pay Range:
Reporting Specialist: $30.00/per hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

**ITAR REQUIREMENTS**:

- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. - 1157, or (iv) Asylee under 8 U.S.C. - 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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