Account Supervisor

4 weeks ago

Austin, United States Adlucent Full time

**Account Supervisor**

Adlucent is looking for its next great Account Supervisor to drive team and client success. Account Supervisors have a leadership role leading a pod, and responsible for overseeing and optimizing multiple client accounts. Account Supervisors play a pivotal role in the development and execution of paid search and other paid media strategies, while also mentoring and guiding their direct reports. Deep expertise in paid search advertising will be instrumental in delivering outstanding results for our clients.

Account Supervisors are seen as leaders within Client Services (CS) and are a connecting point between Leadership and the CS team. They can effectively filter and communicate information to all stakeholders. They help Adlucent achieve, form, and understand company goals. They have a strong voice in company meetings and help to positively influence morale.

**Key Responsibilities (Client & Performance Management)**:

- **Client Management**: Serve as a client point of contact, ensuring their needs and objectives are met or exceeded in a timely manner. Serves as a point of escalation when issues arise and ensures account managers respond to requests accurately and fully.
- **Strategy Development**: Collaborate with clients to develop advanced paid search strategies aligned with their business goals, including budget allocation, audience targeting, and campaign structure.
- **Quarterly Business Reviews**: Ownership and coordination of any related deliverables for Strategic Business Reviews, including deck ownership, follow-up ownership, and responsibility for presenting in person or remotely.
- **Team Leadership**: Provide guidance, mentorship, and support to account managers, assisting in their professional development and growth.
- **Campaign Optimization**: Oversee and, when necessary, actively manage paid search campaigns, continuously analyzing and optimizing performance to maximize ROI.
- **Performance Analysis**: Utilize advanced analytics and reporting tools to assess campaign performance, providing clients with insights and recommendations for improvement.
- How to recognize performance declines and trends worth escalating (good or bad)
- Process for monitoring account performance effectively
- Ability to audit and brainstorm on any account, and make recommendations for improvement.
- Ability to prioritize those activities that will make the biggest impact and form an action plan.
- **Budget Allocation**: Manage budgets effectively to ensure optimal utilization of clients' advertising spend across platforms such as Google Ads, Bing Ads, and others.
- **Strategic Planning**: Stay at the forefront of industry trends and emerging technologies, integrating new strategies and tactics to maintain a competitive edge.
- **Client Reporting**: Generate comprehensive reports summarizing campaign performance and present findings to clients, highlighting key achievements and areas for growth.
- **Quality Control**: Ensure adherence to best practices and compliance with industry standards, maintaining the highest level of quality in all campaigns.
- **Onboarding**: Supports the onboarding of new clients by ensuring you and your team have an understanding of the client's business and goals. Ensure onboarding activities are completed on time and client satisfaction is ensured throughout the onboarding process.
- **Admin**: Ensure upkeep of key agency administrative items including billing, account status updates, and other internal procedures.

**Key Responsibilities (People Management)**:
- **Team Leadership**:Provide clear direction, vision, and goals to team members, including motivating and inspiring the team to achieve their best performance and fostering a positive and inclusive team culture.
- **Performance Management**: Set clear performance expectations and KPIs for team members. Conduct regular performance reviews and provide constructive feedback. Recognize and reward high performance and address performance issues promptly.
- **Communication**:- Maintain open and transparent communication within the team and with upper management.
- Act as a bridge between the team and higher levels of the organization.
- Ensure that team members are well-informed about company goals and changes.
- **Coaching and Development**:- Identify team members' strengths and areas for growth.
- Provide coaching and mentorship to help team members develop their skills and careers.
- Support learning and development opportunities for the team.
- Ensure Performance Reviews are thoughtfully conducted, constructive, in-depth and delivered on time
- **Recruitment and Onboarding**:- Participate in the recruitment process by interviewing and selecting new team members.
- Facilitate smooth onboarding for new hires, ensuring they feel welcome and prepared to succeed.
- **Conflict Resolution**:- Address conflicts and interpersonal issues within the team promptly and professionally.
- Mediate disputes and find soluti

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