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Retail General Manager

3 months ago

Watertown, United States Bud's Goods + Provisions Full time

We are seeking a General Manager for Bud's Goods & Provisions, Watertown, MA Cannabis Dispensary. This role is responsible for overseeing all activities on the premises, and for managing the team to achieve their best work in their duties. As the Retail Manager, you will be expected to be the model of sales finesse, compliance, and positive problem solving within the retail. This role is well versed in both the inventory and the duties of vault station, including deliveries. This individual thrives in fast paced environments and has the ability to prioritize the needs of the retail and staff. This role is focused on the improvement and development of retail operations and establishing a team of key players to align on those goals.

**Core Competencies**
- Superior verbal and written communication and presentation skills with proficiency of grammar and the ability to adapt tone/style to a variety of audiences
- Natural and tactical problem-solving skills
- Deep understanding of Bud's values and mission and the ability to model and foster those values
- Thoughtful communications that always reflect Bud's philosophy and messaging
- Exceptional interpersonal and relationship building skills
- Ability to manage and prioritize multiple projects while adhering to timelines with flexibility to reprioritize.
- Advanced math and reading comprehension
- Hospitality focused discipline and a guest-centric approach to making sales

**Job Duties**
- Manage and develop all retail employees.
- Keep retail employees current on all training.
- Keep current the retail standard operating procedures.
- Provide coaching, training and development to all hourly and salaried staff on a frequent basis. Work with the Director of Retail for implementation of new trainings.
- Maintain the Company's mission for guest experience and hospitality.
- Control and confirm compliance and security of all cannabis inventory.
- Keep current all compliance with Metrc and the Cannabis Control Commission.
- Assist Human Resources with maintaining the Company's diversity plan.
- Write and manage the employee schedule including making updates in real time in fluctuations.
- Perform weekly edits to employee timecards, paid time off requests and attendance trackers.
- Conduct monthly 1 on 1 meetings with all retail staff.
- Assist with the receipt and preparation for sale of cannabis and non-cannabis products.
- Manage the point-of-sale software and equipment.
- Manage the handling, storage, and deposit of cash.
- Manage all communications on the retail premises.
- Assist with the receiving and control of non-cannabis inventory such as accessories and merchandise.
- Provide reports to Bud's Leadership Team.
- Provide reports to the company accountant on cash and inventory tracking.
- Develop and execute goals to benefit the company and employees.
- Conduct documented employee performance reviews and evaluations.
- Work with Human Resources and the Director or Retail for discussing and executing employee disciplinary action, whether verbal or written.
- Troubleshoot store related issues including those related to customers, operating systems or the overall retail space. Investigate and report cash or inventory discrepancies in a timely manner.

**Knowledge & Skills**
- A leader with superior management skills and experience prioritizing front lines problem solving and back-end development to grow and control for the future.
- Experience evaluating, interviewing and on-boarding a qualified workforce
- Must have experience in high volume, fast paced environments
- Financial acumen to understand and evaluate the success of the retail store
- Excellent judgement with managing interpersonal relationships among staff
- Proactive, self-motivated and continuous improvement mindset
- Ability to communicate effectively with senior leadership, retail staff and customers.
- Sound judgment and decision-making skills with a proven ability to manage, negotiate and resolve conflicts
- Excellent organizational skills, ability to manage multiple situations at once, follow through and meet deadlines
- Strong proficiency with the entire suite of Microsoft Office Suite
- High energy, confident and capable self-starter; can operate with limited supervision
- Team player with the ability to effectively work with diverse individuals and drive consensus
- A strong motivational leader who can create a team that lives the Company's values
- Strong emotional intelligence and self-awareness for the best possible leadership experience

**Experience and Education**
- Bachelor's degree or work equivalent.
- Ideally 5 years in sales or management and 1-2 years in cannabis sales or management
- Must have a solid understanding of the cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry, regulations, market trends and competition
- Possesses a high level of critical thinking
- Proven ability to build a team and execute on strategy wit