Service Coordinator Level I

1 month ago

Bloomfield, United States Climatec LLC Full time

**About Climatec**

For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America, Climatec is one of the leading providers of building technologies and energy solutions in the nation - delivering results for thousands of customers, every day. Climatec’s strategic business partners include the world’s leading suppliers of building automation, security, life safety, and energy efficiency technologies.

**About Bosch**

The Bosch Group is a privately held supplier of innovative technology and services with over 400,000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Bosch’s operations serve millions of customers across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

**Level Descriptions**:

- ** Level II** - Consistently achieves all of the objectives of this position. This individual also provides mentoring and direct day-to-day supervision to level I positions.
- ** Senior** - Highly experienced in the position. Advanced awareness of customer needs and the methods of solving them. Also, a solid understanding of building controls and special systems and the mechanical and electrical systems in buildings. This person is a “go to” source for others and has a thorough awareness of our customer base, our commitments to them, and the skill sets of our employees.

**Job Duties & Responsibilities**:

- Manages the scheduling of specialists for all service agreements.
- Manages the day-to-day scheduling for emergency and T&M projects.
- Receives, verifies for accuracy, and enters service work orders and employee time sheets.
- Receives, verifies for accuracy, and execute orders received for spare parts.
- Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized.
- Invoices for spare parts daily and T&M work weekly.
- Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
- Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
- Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.
- Keep service management system updated and employ it to achieve maximum productivity.
- Other duties as assigned.

**Qualifications**:
**Basic Qualifications**:

- Minimum of a high school diploma.
- 1+ year of experience as a Service Coordinator or in a similar role, preferably in building controls or related field.
- Proficiency in basic computer systems, including MS Office Suite.
- Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
- Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.

**Preferred Qualifications**:

- Experience with service management systems.
- ProCore or Corrigo or Coupa or Vendor Café, software experience.
- Previous experience in coordinating material orders and scheduling.
- Reviewing service work orders and submit to customer for review.
- Familiarity with industry-specific software and tools.

**Essential Functions**:

- Be able to lift and carry personal computers, materials, etc.
- Be able to spend a significant amount of time sitting.

**Employee Benefits**:

- Medical
- Dental
- Vision
- Flexible Spending Accounts
- 401K w/ company match
- Life/AD&D/LTD
- Paid Vacation/Sick/Holidays
- Employee Assistance Program
- Pet Insurance

**Application Process**:
Please submit your resume along with a cover letter detailing your relevant experience and how you meet the qualifications outlined above. Additionally, please include any relevant certifications or examples of successful project implementations.

**Additional Information**:
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

All your information will be kept confidential according to EEO guidelines.

**_ Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable._

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