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Store Associate

3 months ago

Poughkeepsie, United States Municipal Emergency Services, Inc. Full time

**Retail Sales Associate (with Embroidery)**

**Job Description Summary**

**Roles and Responsibilities**
- Greet and assist retail store customers
- Restock showroom shelves
- Maintain organization and tidiness of sales area and product displays
- Foster new and repeat sales by providing product and technical information promptly
- Determine customer requirements and expectations to recommend specific products and solutions confidently
- Comfortably recommend alternate products based on cost, availability, or specifications
- Accurately process customer transactions such as orders, exchanges, or returns
- Provide accurate information regarding the availability of in-stock items
- Aid customers with accuracy in sizing
- Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability.
- Increase sales and average order size utilizing cross-selling, up-selling, add-on sales, and promotional sale items.
- Educate customers about product terminology, features, and benefits to improve product-related sales and customer satisfaction.
- Monitor scheduled shipment dates to ensure timely product delivery, expediting when needed.
- Manage time, meet personal goals, and work effectively with other team members.
- Adhere to company policies and procedures
- Consistently present a professional image to customers and vendors

**Required Qualifications**
- Superior customer service skills
- Effective listening and communication skills (verbal and written)
- Superior phone etiquette
- A willingness to learn company products and new skills
- Problem-solving and analytical thinking
- Accuracy and attention to detail
- Effective time management
- Adapts quickly to changing priorities with the ability to multi-task
- Able to perform business math (basic algebra, calculate rates, ratios, percentages, etc.)
- Works independently, needing little direction
- Capable of following written instructions and documented procedures
- Exceptional organizational skills
- High school diploma or GED (minimum)

**Preferred Qualifications**
- One (1) year minimum military, fire, or police experience in a volunteer or paid capacity
- Working knowledge of warehouse distribution software
- Prior experience with embroidery machines is a plus

**Desired Characteristics**
- Demonstrated integrity and ethical standards
- Professional demeanor
- Comfortable in a fast-paced environment
- Able to handle difficult customers with diplomacy and tact
- Team player who works productively with a wide range of people

**Physical Requirements**
- Long periods of standing
- Repetitive motion through store recovery procedures
- Bending, stretching, and reaching capabilities
- Manual dexterity for computer work, warehouse assistance, and or embroidery
- English language proficiency

**Pay and Benefits**:

- Starting hourly rate based on experience
- 401(k) with matching
- Ten Paid Holidays Annually
- Paid time off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible spending account
- Health savings account
- Disability insurance
- Employee assistance program
- Life insurance
- Employee rewards and recognition program

**About Us**

**Additional Information**

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 2 years (required)
- Retail sales: 2 years (required)
- Merchandising: 1 year (preferred)

Ability to Relocate:

- Poughkeepsie, NY 12603: Relocate before starting work (required)

Work Location: In person