Monitoring Center Agent

4 weeks ago

Grand Rapids, United States Allied Universal® Full time

Monitoring Center Agent - Evening Shift

**Overview**:
When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, document any activity, and contact support systems in the event of an emergency. **This is a 24/7 call center environment that requires individuals to sit for long periods of time. **This is a full-time in-office role.**

**Available Shifts**:

- **Evening Shift: 3:00 pm - 11:00 pm**

**Starting pay: $18.00 per hour.**

**Training**:

- Training takes place during the first two weeks Monday
- Friday from 8:00 am - 5:00 pm

**RESPONSIBILITIES**:

- Provide excellent customer service in a call center environment
- Monitor customer's cameras and alarm systems remotely
- Conduct virtual escorts daily as deemed timely by the contract specifications and virtual patrols of the assigned client's property
- Complete hourly call-ins
- Oversee camera maintenance checks and site incidents
- Complete incident reports and event reports

**QUALIFICATIONS**:

- A High school diploma or equivalent. Minimum of two years (concurrent) experience in law enforcement, security or the military
- Minimum of two years' experience controlling cameras; one year being in a security industry and/or position
- Must be able to work overtime as needed.
- Must be able to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to direct, control, and/or assist in the event of a crisis.
- Demonstrated the ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times
- Professional, articulate, and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.

**Preferred Qualifications**:

- Minimum of two years' experience controlling cameras; One year being in a security industry

**BENEFITS**:

- Medical, dental, vision, basic life, AD&D, and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

LI-IM1

**Closing**:
**Requisition ID**: 2024-1203057

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