Job Plus Career Coach

2 weeks ago


Houston, United States The Houston Housing Authority Full time

**GENERAL SUMMARY**

The Career Coach will coordinate workforce development activities that introduce and engage public housing residents to a working-class culture. Incorporate innovative coaching and motivational strategies beyond conventional case management strategies, resulting in increased income and assets._ _The Career Coach will primarily offer guidance, linkage to supportive services, and financial literacy to help public housing residents obtain economic self-sufficiency. Reports to the JOBS-Plus Program Manager.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**
- Recruit, enroll, and retain program participation.
- Assess, monitor, and amend participants' employment needs and interests.
- Work one-on-one with participants to promote participation informed coaching and set goals in the areas of employment, education and training, financial management, personal/family well-being and lease compliance:
- assist participants with their education and training interests, including identifying suitable education and training opportunities and helping them to enroll in courses
- assist with goal setting in the areas of financial management and connecting participants to local resources to improve their personal finances
- ability to assess participants need for supportive services and refer them to local organizations for services
- Establish and maintain contacts and relationships with community partners and facilitate service coordination with resources provided by private/public partners.
- Engage and inform residents about earned income and disregard benefits.
- Review service plans/employment goals and perform follow-up to determine the quality and quantity of services provided and positively impacting the clients' progress.
- Monitor residents' attendance and participation in assigned/scheduled classes and/or activities.
- Visit clients in their homes, office, and any other locations deemed appropriate.
- Develop creative methods to encourage enrollment and ongoing participation in the program.
- Provide coaching and supportive assistance to residents experiencing crises.
- Develop updates and maintain a file on each participant and/or household, as required.
- Perform case management: information and referrals, rent assistance, assessment of resident needs, plan of action development follow-up on referrals, appointments settings, and frequent home/telephone contact.
- Oversee and directly assist with outreach/marketing strategies to inform and promote residents' participation in program activities.
- Maintain accurate and up-to-date data and files on participant services and activities; create reports.
- Engage elderly and disabled residents in volunteer opportunities that support the "Community Support for Work" concept.
- Participate in assigned training, workshops, and/or meetings.
- Attend occasional local and out-of-state travel.
- Performs other duties as required.

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Knowledge of local workforce development agencies and local health, social service, financial, advocacy, educational, and other agencies to connect participants and their families to needed services and support.
- Knowledge of and/or openness to learning about principles, procedures, techniques, trends, and literature of "strengths-based" and "participant-driven" workforce program models.
- Knowledge of coaching and how to work with individuals to motivate and guide them through the stages of change leading to new behaviors and habits.
- Ability to work collaboratively with participants and coach them to help them meet goals they set for themselves.
- Ability to manage an active caseload of up to 150 participants effectively and efficiently.
- Ability to initiate and coordinate service delivery and follow-up services.
- Ability to communicate and work successfully with people from a broad range of socio-economic and cultural backgrounds.
- Ability to prepare, present, and communicate ideas clearly, concisely, and effectively, both orally and in writing.
- Ability to develop and implement effective administration and operational procedures.
- Ability to work as a member of a team.
- Ability to address the public and present information in a clear, concise, and convincing manner.
- Ability to deal effectively with situations that require tact and diplomacy yet firmness.
- Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies that provide services.

**COMPLEXITY / SCOPE OF WORK**
- Work performed by the employee ranges from relatively routine to unusual.
- The employee identifies work that needs to be done, prioritizes, coordinates efforts, and performs the tasks.
- Occasionally, the employee must make decisions regarding unusual or sensitive situations and must develop new solutions.
- The employee's work affects other employees and residents throughout the housing developments.
- Performing work tasks effectively, effi



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