Jobs-plus Community Coach

2 months ago

Houston, United States The Houston Housing Authority Full time

**GENERAL SUMMARY**

Responsible for supporting a robust engagement strategy that supports the housing authority's efforts to transform the culture within a public housing development into a working community. Essential duties shall include peer-to-peer support and guidance to increase residents' involvement and participation in the JOBS-Plus Program. The employee may perform some or all of the responsibilities listed below. Reports to the JOBS-Plus Program Manager.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**
- Market various aspects of the JOBS-Plus program to ensure residents are informed and encouraged to enroll in the program. Marketing shall consist of but not be limited to door-to-door flier distribution, posting information, word-of-mouth, social media, hosting events, and community events.
- Monitor the career center and computer labs to provide adequate support and guidance to address residents' needs.
- Assist in conducting informal assessments and surveys to gather data from residents.
- Assist in hosting resident orientations and workshops to engage and inform residents about the JOBS-Plus program and its' services.
- Provide factual information to encourage residents' participation and dispel any challenges that could impact the programs' success.
- Work in collaboration with the housing authority staff and its' community partners to create innovative outreach strategies to attract and retain residents' participation in the JOBS-Plus program.
- Assist in maintaining program records, files, and sign-in logs.
- Attend meetings (local and out-of-town) as assigned by the housing authority.
- Develop and maintain community resources and referral systems between the Houston Housing Authority and community resources.
- Maintain close contact with formal and informal resident groups to ascertain resident needs.
- Provide informal peer-to-peer coaching to assist residents who require guidance and/or experiencing crises.
- Serve as a liaison between Houston Housing Authority, management, community partners, and residents.
- Facilitate the establishment of constructive and professional relationships between residents and the Houston Housing Authority.
- Prepare requested Authority reports accurately, timely, and professionally.
- Maintain informational linkages with civic, community, and social services organizations in target areas.
- Assist in performing case management duties: information and referrals, rent assistance, assessment of resident needs, plan of action development, follow-up on referrals, appointment setting, and regular home/telephone contact.
- Conducts home visits, office visits, and/or phone contact, as directed.
- Identify resident needs and issues and make recommendations to Houston Housing Authority regarding unmet needs and/or program adjustments.
- Complete driving assignments and accompany residents on trips related to workforce development.
- Performs other duties as assigned.

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Knowledge of pertinent HUD regulations and public housing management, and comprehensive understanding of Houston Housing Authority policies and procedures.
- Good interpersonal, written, and oral communication skills.
- Ability to provide motivational factors to clients through individual or group counseling.
- Ability to develop and maintain representatives, community groups, educational institutes, resident councils, residents, and employees.
- Comprehensive knowledge of social work and resources available through community agencies.
- Skilled in working independently under considerable pressure without close supervision while maintaining adequate and accurate performance.

**COMPLEXITY / SCOPE OF WORK**
- Most of the work performed by the employee is relatively routine. However, convincing residents to participate in Houston Housing Authority programs and activities is often very difficult.
- The employee identifies work that needs to be done, prioritizes, coordinates efforts, and performs the tasks.
- Occasionally, the employee must make decisions regarding unusual or sensitive situations and must develop new solutions.
- The employee's work affects other employees and residents throughout the housing developments.
- Performing work tasks effectively, efficiently, and with compassion enhances relationships between residents and the Houston Housing Authority, improves residents' status, and provides long-term benefits in the Houston Housing Authority housing management.

**GUIDELINES**
- The employee follows regulations and guidelines issued by HUD regarding community services, resident services, resident participation, and applicable Houston Housing Authority policies and procedures.
- The employee acts independently in making decisions about the best course of action.
- In situations where there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, decide based on the circumstances, or seek guidance from the supervisor.
- When new

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