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Security Supervisor

4 months ago

Belmont, United States McLean Hospital Full time
Job Description - Security Supervisor (3258846)

Job Description

Security Supervisor-(3258846)

Description

Overview

Receiving general direction from the Security Manager, the Security Supervisor assists with the day-to-day site/shift operation. Supervise operational personnel, assures appropriate security response, proper follow-up, and that all documentation is accurate and complete. Participates in the formulation and implementation of departmental strategic planning, represents the department and/or shift on interdepartmental and intradepartmental committees, participates in the preparation of the department policies and ensures that hospital employees, visitors, and patients heed hospital policies and practices relating to security issues.

Shift Assignment

The Security Supervisor must be available to staff 24-hour shift at the following times:

Saturdays: 6:30 AM - 10:30 PM Sundays: 6:30 AM - 2:30 PM

PRINCIPAL DUTIES AND RESPONSIBILITIES

Working with the security manager, takes responsibility for the daily operation of the shift; assumes charge responsibilities in the absence of the shift manager and takes the lead role in responding to emergencies or major occurrences that require departmental intervention. Ensures department philosophy and expectations for customer service are met.  Provides orientation to new employees; evaluates capability, performance, efficiency, and appearance of staff on a routine basis, completing formal performance evaluations annually; counsels, develops, and motivates support staff; utilizes hospital's corrective action process as appropriate; keeps support staff informed of all departmental/hospital activities, policies, and procedures; coordinates scheduling of operational staff ensuring adequate coverage at all times; and approves all time off requests.  Ensures enforcement of hospital security regulations and that criminal violations and security problems are investigated and appropriately reported to management. Conducts security surveys/analyses/ALERT program to determine vulnerability and risk to the Institution and communicates risk reduction recommendations to appropriate parties. Responds to emergencies or major occurrences that require departmental managerial intervention; facilitates repairs to areas where security/safety breeches are issues. Oversees the monitoring and maintenance of department vehicles, any security system and equipment. Oversees the orderly handling of court documents (warrants, subpoenas, etc.) between the Hospital and law enforcement agencies. Complies with efforts to provide cost effective services within budget parameters. Assumes all operational duties and responsibilities of security officer when appropriate. Performs other appropriate duties as assigned by Director or Manager. 
 

Qualifications

A strong educational background (associate or bachelor’s degree) in criminal justice or related field is preferred. Minimum of a high school diploma required. A combination of both experience and education will be considered.

A minimum of 1-3 years of security or related experience preferred. Must possess and maintain a valid Massachusetts Driver’s License. Must obtain and maintain required certification in the following programs (training provided by department): CPR/AED/First AidCPI De-Escalation TrainingInternational Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days)Additional IAHSS certification will be required.

Strong customer service, interpersonal, analytical and coaching skills

Previous supervisory experience preferred.

Strong interpersonal and coaching skills. Easy communication style with positivity, tact, and diplomacy. Be an active listener, articulate.

Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others.

Handle a variety of diverse and stressful situations. Work effectively both independently and in teams.

Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.

Strong problem-solving skills, critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.

Ability to deal with, and de-escalate, anxious/stressed people, and manage aggression.

High volume of activity; handle complex interpersonal situations and crisis management scenarios.

Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity.

Competent to ensure compliance with local, state and federal laws, hospital policies and procedures.

Reliable and flexible

Strong writing skills to provide and maintain documentation to support data. Basic computer skills; typing and use of database software.

Technology: use of access control and database software, communications equipment, first aid equipment.

Must be able to read, write, and speak English fluently. Fluency in more than one language preferred.

EEO Statement

McLean is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.