IT Support Specialist

7 days ago

Richmond, United States Westminster Canterbury Management Co. Full time

Westminster Canterbury Richmond is looking for an **IT Support Specialist **to provide technical support to our community of 700 employees and 800 residents. The IT Support Specialist responds to and diagnoses a wide range of customer issues submitted to the Help Desk and is responsible for the installation and technical support of computers and peripherals.

This full-time position works onsite at our beautiful community nestled in the historic Bellevue neighborhood.

As part of our community, you will make a lasting impact on the community we serve. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other

We offer:

- ** A comprehensive benefits package **including Health, Dental and Life Insurance; employer paid group Short-term and Long-term disability insurance; 403(b) Retirement savings plan with company match; Flexible spending account (FSA) or Health Savings Account (HSA).
- ** Work Life Balance**:You'll accrue generous paid time off, have access to an employee assistance program and other wellness and spiritual programs to support your overall wellness including spiritual, physical and mental wellbeing.
- ** On-Site Amenities **including covered parking, gym, fitness classes, banking, Employee Dining Room with discounted meals and an award-winning Child Development Center offering early childhood education and care with a generous employee discount.
- ** Educational Assistance**:We support your continuing education and career advancement by offering tuition reimbursement and access to training opportunities.

**MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES**:

- Provide help desk support to residents and staff
- Configure and install computers and peripherals
- Setup new users on the network
- Maintain inventory of computer equipment
- Assist in the monitoring of the backup and antivirus system
- Perform basic network trouble shooting
- Assist in staff software training as needed
- Provide backup support to the Telecommunication Specialist
- Additional duties as assigned

**EQUIPMENT**:

- Computers
- Printers
- Copiers
- Handheld devices

**PHYSICAL REQUIREMENTS**:

- Considerable walking, stooping, kneeling, sitting, standing, reaching and lifting
- Ability to lift 25 pounds without assistance, 26+ pounds with manual or mechanical assistance

**REQUIRED KNOWLEDGE, SKILLS AND ABILITY**:

- Working knowledge of Windows Desktop Operating System
- Proficient in Microsoft Office 365
- Basic understanding of networking
- Valid Driver’s License in the State of Virginia with a minimum age 21 to drive for the organization
- Motor Vehicle Driving Record satisfactory to the Agency and its insurance providers
- Proof of motor vehicle insurance

**DESIRED KNOWLEDGE, SKILLS AND ABILITY**:

- Basic programming skills
- Web development
- Telecommunications experience

**REQUIRED EDUCATION AND EXPERIENCE**:

- Associate’s degree in information systems or two years’ work experience or equivalent knowledge of troubleshooting desktops in a network environment

**DESIRED EDUCATION AND EXPERIENCE**:

- Microsoft Windows and/or Cisco Certification
- One year Help Desk experience
- Telecommunications experience

**REQUIRED BEHAVIORAL COMPETENCIES**:

- Demonstrate excellent customer service skills
- Detail oriented and concise
- Demonstrate excellent time management skills
- Ability to multitask and fast past dynamic environment
- Ability to work with mínimal or no direct supervision

Westminster Canterbury Richmond is a premier Continuing Care Retirement Community established in 1975 known for its tradition of service excellence and as a leader in senior services. Our staff is a diverse group of approximately 650 professionals working in harmony to support our community and to uphold the mission and values of the organization.

The Westminster Canterbury Community is home to around 800 senior adults and growing soon to almost 950. Westminster Canterbury Richmond offers a vibrant lifestyle, engaging activities, and exceptional services and amenities and brings together cultural opportunities, generous-spirited people, and carefree living options. Westminster Canterbury Richmond has made significant investments in both the dining venues and kitchen facilities. Westminster Canterbury Richmond is also home to an onsite Child Development Center that offers intergenerational programming between residents and the children that attend the center daily.

At Westminster Canterbury of Richmond, you can learn, grow and make a lasting impact on residents and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other If you want to work in an organization that is faith-based and mission-driven, that provides the highest level of care, holds staff accountable and makes a difference in people's lives, consider a career at Westminster Canterbury Richmond.

Learn more about our outstanding benefits:
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