![Quest Diagnostics](https://media.trabajo.org/img/noimg.jpg)
Client Service Representative Tech Ii
2 weeks ago
Overview:
**Customer Care Tech II- Chantilly, VA *REMOTE**
- Monday-Friday (830am-5pm) rotational weekends_
collaboration and business knowledge to ensure best possible outcomes. Exhibited a high level of professionalism and performance in a Tech 1 role, or comparable experience with similar success.
**Responsibilities**:
- Supports assigned client group(s) performing advanced complexity health related customer excellence activities.
- Technical documentation; coaching, training and support to frontline reps; resolve and follow up complex technical issues and evaluate recommend process improvement/get to root cause.
- Typically makes advanced complexity, inbound, health related customer calls using skills and experience.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Technical documentation; coaching, training and support to frontline reps; resolve and follow up complex technical issues and evaluate recommend process improvement/get to root cause.
Qualifications:
**Required Education**:
High School Diploma or Equivalent
**Required Work Experience**:
- 4 to 5 years related customer service excellence experience.
**Preferred Work Experience**:
- Health care and laboratory related experience.
- Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.
**Physical and Mental Requirements**:
- Consistent exceptional customer service, accuracy and quality focus required.
**Skills**:
Technical: Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and Al.
Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
2024-61359
EEO:
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
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