Tuition Assistance Program Manager

1 month ago

San Diego, United States SEIU- ESF Full time

**ORGANIZATION OVERVIEW**

An increasing number of Americans - most of whom are women and people of color - are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities. The SEIU Education & Support Fund tackles these issues by designing and facilitating worker-centered, relationship-based, and accessible education, training and workforce development programs. We serve as a strategic partner to the Service Employees International Union (SEIU), and collaborate with other unions, nonprofit organizations, government agencies, and employers to help workers access good jobs and spark positive social change. Throughout our work, we promote a culture of empowerment that honors experience, culture, diversity, and inclusion.

**PROGRAM OVERVIEW**

Child Care Providers United Training Fund is a coalition of organizations united by a shared vision for lifting up the leadership of family child care providers in California, the majority of whom are women of color and immigrants. Family child care providers, who run child care businesses out of their homes, represent an essential workforce in California and are drivers of economic regeneration and community health. Our providers work with the state to provide subsidized care services for our most underserved families and have a unique role in leveling the playing field, ensuring that all children, regardless of income, have access to quality care and education. Our early childhood educators create the foundation for wellbeing and academic success for children across the state, positively shaping our next generation.

All staff members are employees of SEIU Education & Support Fund (ESF). Our Child Care Providers United (CCPU) Training Fund team members are remotely dispersed across the state of California.

***

ESF is excited to welcome a Tuition Assistance Program Manager for the CCPU California Training & Professional Development Program. The Tuition Assistance Program Manager will lead all aspects of scholarship delivery for our California Early Child Care (ECC) training programs; including day-to-day oversight of the delivery systems across a variety of education platforms and locations which provide access to educational opportunities. The Tuition Assistance Program Manager position is critical to the management of education related offerings, will directly supervise program staff and will coordinate effectively with the Technical Supports Benefits Manager.

**RESPONSIBILITIES**
- Design and develop weekly reports to capture program success and challenges
- Manage, train, and onboard a minimum of three Tuition Assistance Coordinators
- Review and approve reviewed requests for Sponsorship and Tuition Assistance weekly
- Provide exceptional customer service to stakeholders through in-person, phone, and virtual interactions.
- Manage all planning and implementation related to the Tuition Assistance Program
- Provide project management to ensure all components of the Tuition Assistance Program are accounted for and implemented within prescribed timelines.
- Coordinate and co-facilitate weekly planning meetings and ensure agreements are recorded and shared with appropriate stakeholders and program staff
- Ensure Sponsorship and Tuition Assistance awarding happen on a routine and timely basis
- Manage the program evaluation data by means of collecting, maintaining, and reporting data according to program guidelines
- Respond to any high-level Child Care Provider inquiries or needs
- Manage communication between the Tuition Assistance programs and key stakeholders, as needed
- Support the Director of Higher Education Access and Benefits by overseeing Higher Education partnerships and programs
- Support the Director of Higher Education Access and Benefits with special projects based on program needs

**KNOWLEDGE/SKILLS/ABILITIES**
- Is committed to embodying ESF's and CCPU’s values and contributing to our worker-centered culture.
- Demonstrated commitment to equity, diversity, and inclusion (EDI) within their department, team and people serviced
- Is digitally fluent and comfortable using technology tools like Google Workspace, Microsoft Office Suite, and Canva in a formal work environment
- Strong working knowledge of Salesforce
- Exceptional judgment and interpersonal skills
- Excellent communication and strong leadership skills
- Highly organized and detail-oriented
- Ability to use discretion and interact effectively in sensitive situations
- Is digitally fluent and comfortable using technology tools like Google Workspace, Microsoft Office Suite, and Canva in a formal work environment
- Ability to work some evenings and weekends
- Ability to travel periodically within the state of California

**EXPERIENCE/QUALIFICATIONS**
- At least three to five years of progressive experience managing and supporting multiple, diverse teams in an administrative role
- At least three years

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