Night Auditor

1 week ago


Los Angeles, United States Millennium Biltmore Los Angeles Full time

The famous **Biltmore LA Hotel** is hiring NOW

Job Summary:
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional customer service to our guests during the overnight shift.

**Duties**:

- Perform nightly audits of financial transactions to ensure accuracy and completeness
- Verify the accuracy of guest accounts by reconciling charges and payments
- Process and record payments made by guests during the night shift
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with check-in and check-out procedures for guests arriving or departing during the night shift
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations during the night shift
- Follow all hotel policies and procedures to maintain a safe and secure environment for guests

**Skills**:

- Strong knowledge of hospitality management principles and practices
- Previous experience in hotel management or related field is preferred
- Familiarity with night audit processes and procedures is a plus
- Excellent phone etiquette and communication skills
- Bilingual proficiency is an asset
- Proficiency in using phone systems and other office equipment
- Exceptional customer service skills with a focus on guest relations
- Ability to handle difficult situations with professionalism and tact
- Strong attention to detail and accuracy in financial transactions

This position offers competitive pay based on experience.

Pay: $25.55 - $31.94 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift

Work setting:

- In-person
- Resort

Work Location: In person


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