Program Supervisor

3 weeks ago

Morgan Hill, United States Community Solutions for Children, Families and Individuals Full time

**POSITION TITLE**:Program Supervisor

**JOB CLASSIFICATION**:Regular, Full-Time, Non-Union

**PROGRAM(S)**:Adult Residential

**REPORTING RELATIONSHIP**:Program Manager

**SUMMARY**:
Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

Under the direction of the Program Manager, the Program Supervisor is responsible in collaboration with the manager for oversight of the day-to-day operation of assigned program and direct supervision of assigned staff. The Program Supervisor ensures the delivery of high-quality services consistent with Agency and Program goals, established practices, contract requirements, County & State regulations and Agency policy and procedures. Services are provided in Gilroy, Morgan Hill and San Jose or other locations as required by contracts.

**Working hours for the Program Supervisor include evenings and nights, as well as weekend availability.**

Required:

- Bachelor’s degree or equivalent of 4 years of work experience in related field.
- Must demonstrate some strong leadership and management experience.
- Demonstrated ability to work effectively in a team-oriented work environment.
- Empowerment, advocacy and support techniques for victims/survivors of violence, people with mental illness and/or substance abuse issues.
- For IPA/SA team, must possess solid understanding of issues of violence against women, dynamics of intimate partner abuse and sexual assault.

**What You'll Be Doing in the role of Program Supervisor**:

- Oversight of day to day operations of the program in collaboration with the Program Manager. Provides direct supervision of staff, as assigned. Assists with hiring, performance evaluation and progressive disciplinary actions. Participates in the supervision and evaluation of service delivery quality and content.
- In collaboration with the Program Manager, monitors the program effectiveness.
- Identify and coordinates quality improvement activities (year-round auditing) including review of outcomes.
- Ensures crisis line protocols/procedures are followed
- Coordinates and ensures staff and the program’s daily activities are completed efficiently.
- Reviews documentation of direct reports’ charts to ensure audit ready charts.
- Provides direct services, as needed. Provides back-up coverage for crisis response for evening and after hours.
- Provides professional development mentoring for staff, as well as, new employee orientation training, when required.
- Participates in internal and external meetings (County, community, and agency and team meetings), as requested.
- Facilitate team meetings in a strength-based manner - building trust and addressing concerns in a strength-based manner.
- Provides back-up coverage for Program Manager.
- Ensure productivity targets are met and if needed effective improvement plans are developed.
- Ensure that tracking tools are kept up and maintained.
- Ensure program capacity and outreach efforts are being maintained.
- Ensure adherence to contracts deliverables and outcomes.
- Work collaboratively with other Agency divisions.
- Promotes cultural awareness and competence.
- Develops and maintains collaborative relationships with appropriate community organizations and system providers.
- Demonstrates an understanding of HIPPA, confidentiality laws and policies, and assures the highest degree of confidentiality in the implementation of all responsibilities and duties.
- For IPA/SA team, advocates on behalf of the intimate partner abuse survivors with systems, institutions, agencies and at community meetings.
- Frequent travel is required to participate in Agency team meetings.
- Successfully completes all training requirements for this position to ensure agency and contract compliance.
- Provides transportation in personal or agency vehicles, including but not limited to the transportation of clients and/or another assigned Agency business.
- Performs first aid as needed based on training and certification.

**Work Schedule**:Preferred hours are 5pm - 1:30am with Wednesday's and Thursday's off, and at least 1 weekend day required.

**Diversity, Equity, and Inclusion**:
**Working at Community Solutions**:
Community Solutions offers a competitive and comprehensive salary of **$65,000 - $70,000 **per year, a generous employee benefits package, and encourages a strong work-life balance. We believe in supporting the whole person by providing:

- 100% of premiums paid by employer for full-time empl

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