Wireless Services Support Specialist

3 weeks ago


Los Angeles, United States Intratem Full time

**Hiring Immediately - Wireless Services Support Specialist.**

Mobility Service Carrier Experience.

This is NOT an IT HELP DESK position. Must have wireless carrier experience in retail or customer service.

**About us**

Intratem is a Telecom services company in Woodland Hills, CA. We are professional, agile and innovative. We are a dynamic and fast-growing technology company seeking a passionate individual with a strong interest in mobile technology to join our team as a Wireless Service Support Specialist. This is an excellent associate-level opportunity to develop your skills in the rapidly growing mobile services industry. This is AN ONSITE ONLY position.

Our work environment includes: modern office setting, urban location, employee-valued culture and growth opportunities. Drinks and snacks are provided.

**The Wireless Services Support Specialist provides mobility helpdesk services** and assists our client and internal teams with setup, configuration and troubleshooting of mobile device hardware and software by using internal and mobile carrier provided tools and equipment.

**Duties/Responsibilities for wireless services support specialist**:

- Monitor and assist with client and internal Team chats.
- Utilize help desk software to keep an accurate account of tasks.
- Document steps taken and resolution for assigned tickets.
- Work with a variety of users to assist with setup smartphones and other mobile device troubleshooting.
- Build and develop working relationships with clients.
- Communicate effectively with peers, management, and clients.
- Learn products and plans across all wireless carriers.
- Collect and enters orders for new or additional products or services.
- When the issue is beyond the representative’s knowledge, forward cases to the assigned specialist or other appropriate staff.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Participate in regularly scheduled team and individual meetings.
- Surface ideas and challenges in an effort to further assist our team and client base.
- Perform other related duties as assigned.

**Required Skills, Qualifications and Experience**:

- Proficient in both Apple and Android OS.
- 1 year experience with mobile carrier and device support is required.
- Excellent verbal and written communication skills are required.
- Proficient computer skills with the ability to learn new software.
- A service-oriented mindset is a must.
- Problem-solving skills and resourcefulness are highly desired.
- High school diploma or equivalent is required.
- Thrives in a fast-paced environment.

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- servicing mobile devices and smartphones: 1 year (required)
- Wireless Carrier: 1 year (required)
- Mobile/wireless services Help desk: 1 year (preferred)

Ability to Relocate:

- Los Angeles, CA 91367: Relocate before starting work (required)

Work Location: In person



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