Cable Installer Technician

3 weeks ago

Hoffman Estates, United States CAVO Full time

Overview:
CAVO Broadband Communications is currently hiring qualified Cable Technicians to join our team to help connect America. As a full service telecommunications company, we specialize in building, maintaining, and managing some of the largest upgrades, rebuilds and new builds as well as a wide range of services including performing residential and/or multi-dwelling unit cable television, high speed data and/or telephony installations from the tap to the customer premise equipment in a safe, courteous and efficient manner to exact client specifications.

CAVO Broadband Communication's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 1,500 employees, CAVO Broadband Communications affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. CAVO Broadband Communications offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits.

At CAVO Broadband Communications we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, a company vehicle, full benefits, safety certifications, paid time off, tuition assistance and medical, dental, vision, life and 401(k).

**Responsibilities**:

- Resolve, repair and install cable TV, internet, telephone and/or alarm equipment in accordance with guidelines.
- Ability to set up and configure residential networking equipment such as ONT’s, routers and switches
- Analyze and record test results within prescribed parameters by performing testing on company issued devices and customer devices.
- Interface with customers to identify and remedy sources of customer-perceived issues.
- Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
- Maintain a clean and stocked vehicle with equipment in order to be prepared to perform required duties.
- Complete paperwork accurately and report and record all work order status updates

Customer service duties such as:

- Greet and interact with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns;
- Review all requested services with the customer in order to ensure understanding and agreement.
- Educate the customer regarding product and service usage.

Qualifications:

- You are at least 18 years old
- Must have a valid driver's license with a minimum of 2 years driving experience
- Authorized to work in the United States for this company
- High school diploma or GED equivalent
- Experience or are comfortable with working in tight spaces such as a crawl space or attic of a house
- Experience in working through inclement weather
- Experience with small hand tools, power tools, and test equipment.
- Experience with the demands of working in a fast-paced, time-sensitive environment
- You have effective communication skills
- You are able to travel and work extended hours; overtime and weekends as needed
- You are able to lift, climb, and carry ladders with weight of up to 80lbs

IND1

Benefits and Company Summary:

- Company vehicle
- Weekly paychecks
- Competitive pay
- Medical, Dental, Vision and Prescription Plans
- Flexible Spending Accounts
- Short
- and Long-Term Disability
- Supplemental Life and AD&D
- 401(k) Retirement Savings w/ Company Match
- Stock Purchase Plan
- Company Discounts
- Legal Insurance
- Paid Time Off and Holidays
- Tuition Reimbursement for select degrees

EEO:

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