Manager of Client Services
3 weeks ago
**HAVEN Manager of Client Services**
**RESPONSIBILITY**
This position manages all aspects of the Client Services Program. Ensure that programs and activities are consistent with the agency's mission and values. Promote an atmosphere of unity and empowerment for staff, volunteers and those served by the agency.
**ACTIVITIES**
Program Management:
- Oversees Crisis Services Teams
- Partner with Shelter Manager, Housing Manager, Outreach Manager, and all other HAVEN managers as required to ensure effective ethical communication, collaboration, and teamwork.
- Monitor the quality and effectiveness of all Client Services programs and develop strategies for improvement.
- Develop protocols and procedures to operate Client Services within the policies and mission of the organization.
- Interview/screen interns and participate in the hiring of Client Services Staff.
- Oversee accurate data tracking for victim services and work with Client Services Director to ensure up-to-date statistics and reports, including VOCA and SASP.
**Supervision**:
- Provide support and guidance to staff and volunteers to help them maximize their potential.
- Supervise direct report staff including annual performance reviews.
- Provide monthly supervision to Night Staff.
- Help develop, update, and participate in agency training for new advocates.
- Oversees the Internship Program and provides guidance to Internship Supervisors.
**Provision of Client Services**:
- Develop and manage the Client Direct Services coverage plan for the agency.
- Provide Client Direct Services coverage as needed including hotline, chat, occasional accompaniments to court, CAC, law enforcement and hospital during office hours.
- Oversee the coordination and provision of agency support groups.
- Assist with the provision of professional training to area service providers.
- Provide staff backup for night and weekend coverage on a rotating basis with other staff.
**Community Liaison**:
- Develop and maintain professional partnerships with multi-disciplinary team members such as law enforcement agencies, CAC’s, County Attorneys, etc.
- Identify resources within the community and maintain good working relationships with community programs.
- Participate in local SART, SANE, LAP and High-Risk Teams
- Attending local committee meetings as assigned by the Client Services Director.
**OTHER**
- Assist in special projects and assignments as required for the effective operation of the agency.
- Attend monthly Management Team Meetings.
- Participate in agency outreach events as needed.
**QUALIFICATIONS**
**EDUCATION**:Bachelor’s degree or 3 years of relevant experience required.
SKILLS: Strong management and supervisory skills. Experience with supervising staff and/or volunteers required. Demonstrated written and oral communication skills with strong computer proficiency. Crisis intervention, group facilitation and trauma informed advocacy skills preferred. Must complete 32-hour agency training upon hire.
KNOWLEDGE: Solid understanding of issues relating to sexual and domestic violence, crisis intervention and challenges of a community-based crisis center.
TRAITS: Flexible, compassionate, dedicated, ability to stay calm under pressure and present oneself in a professional manner; culturally sensitive; ethical communication, team player.
From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.
STATUS OF POSITION
40 HOURS PER WEEK - EXEMPT Salaried Position - Benefits Eligible LEVEL: Manager REPORTS TO: Client Services Director LOCATION: Flexible - Portsmouth/Rochester
Pay: $50,000.00 - $55,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Experience**:
- management/supervisory: 3 years (required)
Ability to Commute:
- Portsmouth, NH 03801 (preferred)
Ability to Relocate:
- Portsmouth, NH 03801: Relocate before starting work (required)
Work Location: In person
-
Client Service Associate
4 weeks ago
Portsmouth, United States Cambridge Bancorp Full timeSummary:Assists designated Relationship Managers in daily servicing of client accounts and participates in department activities and projects, as needed. Serves as primary backup to Relationship Managers for all client interactions.Responsibilities: At the direction of the Relationship Managers, assists clients in person, via telephone, and by email with any...
-
Client Service Associate
4 weeks ago
Portsmouth, United States Cambridge Trust Company Full timeSummary: Assists designated Relationship Managers in daily servicing of client accounts and participates in department activities and projects, as needed. Serves as primary backup to Relationship Managers for all client interactions. Responsibilities: * At the direction of the Relationship Managers, assists clients in person, via telephone, and by email...
-
Client Service Associate
1 week ago
Portsmouth, United States Cambridge Trust Company Full timeSummary: Assists designated Relationship Managers in daily servicing of client accounts and participates in department activities and projects, as needed. Serves as primary backup to Relationship Managers for all client interactions. Responsibilities: * At the direction of the Relationship Managers, assists clients in person, via telephone, and by email...
-
Client Service Associate
2 weeks ago
Portsmouth, United States Cambridge Bancorp Full timeSummary:Assists designated Relationship Managers in daily servicing of client accounts and participates in department activities and projects, as needed. Serves as primary backup to Relationship Managers for all client interactions.Responsibilities: At the direction of the Relationship Managers, assists clients in person, via telephone, and by email with any...
-
Client Service Associate
4 weeks ago
Portsmouth, United States Cambridge Trust Company Full timeAssists designated Relationship Managers in daily servicing of client accounts and participates in department activities and projects, as needed. Serves as primary backup to Relationship Managers for all client interactions. Responsibilities: At the Client Service, Relationship Manager, Associate, Service, Operations, Relationship, Retail
-
Service Engineer
4 weeks ago
Portsmouth, United States Client Full timeService Engineer - Marine£28,000 - £32,000 + Training + Progression + Overtime + Excellent Company BenefitsPortsmouth, DevonAre you an engineer with a marine, plant or automotive background, looking to join an industry-leading company offering career progression and excellent company benefits?On offer is the opportunity to work for a pioneering company...
-
Service Engineer
4 weeks ago
Portsmouth, United States Client Full timeService Engineer (Pumps) £35,000 - £37,000 +Bonus, Overtime , Training, 33days holiday, Pension BenefitsField based: Hampshire & West SussexAn excellent opportunity for a Mechanical / Electrical Engineer from a Mechanics, Pumps, Water industry, Naval, Marine, Manufacturing or similar engineering field to join a industry leading water company as a...
-
Client Service Associate
1 month ago
Portsmouth, United States Stifel Full timeSummary Under immediate supervision, Client Services Associate (Registered) assists one or more Financial Advisor(s) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for...
-
Client Service Associate
2 weeks ago
Portsmouth, United States Stifel Full timeSummary Under immediate supervision, Client Services Associate (Registered) assists one or more Financial Advisor(s) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for...
-
Electrical Operations Manager
4 weeks ago
Portsmouth, United States Client Full timeElectrical Operations Manager Portsmouth £39,347 to £42,978 DOE + Pension + 32 Days Holiday + Bank Holidays + Christmas closure Excellent opportunity for an electrical operations manager looking to join a leading educational institution in a highly important role also offering great learning and career progression opportunities. This organisation are...
-
Electrical Operations Manager
1 week ago
Portsmouth, United States Client Full timeElectrical Operations Manager Portsmouth £39,347 to £42,978 DOE + Pension + 32 Days Holiday + Bank Holidays + Christmas closure Excellent opportunity for an electrical operations manager looking to join a leading educational institution in a highly important role also offering great learning and career progression opportunities. This organisation are...
-
Electrical Operations Manager
3 weeks ago
Portsmouth, Virginia, United States Client Full timeElectrical Operations Manager Portsmouth £39,347 to £42,978 DOE + Pension + 32 Days Holiday + Bank Holidays + Christmas closure Excellent opportunity for an electrical operations manager looking to join a leading educational institution in a highly important role also offering great learning and career progression opportunities.This organisation are...
-
Electrical Operations Manager
2 weeks ago
Portsmouth, Virginia, United States Client Full timeElectrical Operations Manager Portsmouth £39,347 to £42,978 DOE + Pension + 32 Days Holiday + Bank Holidays + Christmas closure Excellent opportunity for an electrical operations manager looking to join a leading educational institution in a highly important role also offering great learning and career progression opportunities.This organisation are...
-
Client Retention Manager
3 weeks ago
Portsmouth, United States FirstLight Full timeAbout Us:We are a leading organization headquartered in Albany, New York, specializing in providing advanced telecommunications solutions. Our services include fiber-optic data, Internet, data center, cloud, and voice services. We serve enterprise and carrier customers throughout the Northeast, connecting thousands of locations through our extensive...
-
Client Retention Manager
1 week ago
Portsmouth, United States FirstLight Full timeAbout Us:We are a leading organization headquartered in Albany, New York, specializing in providing advanced telecommunications solutions. Our services include fiber-optic data, Internet, data center, cloud, and voice services. We serve enterprise and carrier customers throughout the Northeast, connecting thousands of locations through our extensive...
-
Client Service Associate
1 month ago
Portsmouth, United States Stifel Financial Corporation Full timeUnder immediate supervision, Client Services Associate (Registered) assists one or more Financial Advisor(s) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not Client Service, Registered, Associate, Financial Advisor, Service, Branch Manager, Retail
-
Client Service Representative
1 month ago
Portsmouth, United States The Panther Group Full timeClient Service Representative The Client Service Representative, is responsible for working with clients and internal staff to support the overall workflow of the Subrogation department. ESSENTIAL FUNCTIONS: Navigates internal and client specific sys Client Service, Representative, Service, Retail, Staffing, Client
-
Client Manager
4 weeks ago
Portsmouth, United States James River Grounds Management, Inc. Full timeThis position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure that jobs are de Manager, Landscaping, Operations, Customer Service, Business, Branch Manager
-
Client Service Associate
4 weeks ago
Portsmouth, United States Cambridge Trust Company Full timeSummary:Assists designated Relationship Managers in daily servicing of client accounts and participates in department activities and projects, as needed. Serves as primary backup to Relationship Managers for all client interactions.Responsibilities:At the direction of the Relationship Managers, assists clients in person, via telephone, and by email with any...
-
Client Service Associate
4 weeks ago
Portsmouth, United States Cambridge Trust Company Full timeSummary:Assists designated Relationship Managers in daily servicing of client accounts and participates in department activities and projects, as needed. Serves as primary backup to Relationship Managers for all client interactions.Responsibilities:At the direction of the Relationship Managers, assists clients in person, via telephone, and by email with any...
