Call Center Manager

1 week ago

Fort Myers, United States Powerhouse Home Service LLC Full time

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities._

**_ Who We Are_**

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

**_ Why Choose Powerhouse Home Services_**
- Competitive pay
- Medical Insurance - We offer Health, Vision, and Dental.
- Work life balance - We off paid time off.
- 401k Plan with a company match.
- Company supplied, take it home at night, company vehicle.
- PAID TRAINING

**_ The Big Task_**

You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.

**_
Key Sub Tasks_**
- Lead and train staff on the best ways to convert calls into booked service appointments.
- Manage dispatch to ensure the right technicians are matched to every job.
- Author and refine call scripts so they’re clear, compelling and result in more appointments.
- Become an expert of your market, know the customer needs and how best to engage them.
- Monitor performance of staff, review recorded calls and advise them on how to promote sales.
- Formalize a coaching and training platform that’s cost effective and measurable.
- Show employees how their individual contributions matter to the company’s success.
- Ensure sufficient staffing to match the business demand and seasonal spikes.

**_Desired Skills and Experience_**
- Possess the ability to inspire both personal and professional growth in our team members.
- Ability to provide unparalleled customer satisfaction.
- Ability to drive team performance to achieve all business goals and objectives.
- Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

Equal Opportunity Employer

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