Call Center Scheduler

2 weeks ago

Fort Myers, United States Medix Full time
Medix is hiring for a call center scheduler for an imaging center in Fort Myers.

  • Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations (13)
  • Collecting and processing accurate patient demographics and clinical information in accordance with protocol pertinent to the requested exam.
  • Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices.
  • 80-100 calls both inbound and outbound per day
  • Ability to deliver the highest quality customer service.
  • Must be comfortable in a fast-paced environment with the ability to remain calm in stressful situations.
  • Completes outbound calls to schedule patient exams when a RX is received ensuring accuracy in a timely manner.
  • Responds to all calls with courtesy and professionalism.
  • Manage and escalate priority issues, route calls, and questions to appropriate resources.

  • 3-5 Must Have Skills/Qualifications

    • Data entry skills
    • Basic computer knowledge
    • Ability to type a minimum of 35 wpm.
    • Multitasking
    • Able to work in a fast paced setting

    Nice to Have Skills

    • Previous experience in a call center environment
    • Scheduling experience
    • Bilingual in Spanish & English

    Soft Skill/Attribute Requirements

    Great communication / customer service skills

    Interview Availability

    Onsite; Flexible - with Scheduling Manager and Supervisor

    Schedule/Shift

    • Monday - Thursday between 7:30am-5:30pm
    • Friday between 7:30am - 5pm
    • Some saturdays as well - 7:30am-1pm (if they work a saturday shift they get a day off during the week - right now it is on a volunteer basis, they would get a half )

    Dress Code
    Busines

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