Physical Therapy Front Desk Admin Assistant

2 weeks ago

Dedham, United States Dedham Health & Athletic Complex Full time

Dedham Health Physical Therapy has been proudly serving Boston and the South Shore for over 35 years, including Westwood, Newton, Needham, Brookline, Hyde Park, West Roxbury, Norwood, and Jamaica Plain. We strive to be recognized as the premier health and wellness facility in the Northeast and to attract and retain a diversified clientele with our various programs and services, such as medical wellness, adult recreation and fitness, family fun and fitness, and outdoor summer recreation. Our dedicated staff works to provide our customers with exceptional service and expert instruction in a safe, enjoyable, and motivational environment resulting in consistent use and extraordinary experiences.


Thank You,
The Hiring Manager
**JOB DESCRIPTION**

The Front Desk/Receptionist performs all clerical and administrative duties for the medical office, including answering incoming telephone calls, greeting patients in a friendly manner, scheduling and confirming appointments, collecting copay/patient balances, managing patient and business records, and processing patient insurance. Our hours are 7am-7pm so must have flexibility to work a mix of AM or PM shifts.

**RESPONSIBILITIES**
- Greets all patients and visitors in a warm, sincere, and helpful manner
- Manages inbound phone inquiries and routes calls accordingly
- Schedules and confirms patient appointments
- Manages schedules for the therapists at the practice
- Maintains patient EMR charts
- Helps with patient billing and insurance
- Provides administrative assistance as needed
- Attends all staff meetings, trainings, and educational classes as required
- Maintaining referrals and authorizations for our patients
- Responsible for collecting Copays/Patient Balances
- Performs other duties as assigned

**QUALIFICATIONS**
- High school diploma or GED required; some post high school education or training preferred
- Helpful attitude and friendly demeanor
- Highly professional and dependable
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Excellent telephone skills
- Strong computer and internet skills, including Microsoft Office suite
- Medical coding/billing and/or medical record keeping experience a plus

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