Automotive Service Advisor

2 weeks ago


LuthervilleTimonium, United States Tire and Service Business Full time

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. The individuals we seek must be self-motivated and eager to advance within the company. We are looking for service advisors that we can train to move into the store manager role within the next 10 months.

**Duties**:

- Greet customers and assist them with their automotive service needs
- Listen to customer concerns and accurately document vehicle issues
- Provide recommendations for necessary repairs and maintenance
- Schedule appointments and coordinate service timelines
- Communicate with technicians to ensure timely completion of repairs
- Provide cost estimates and obtain customer approval for services
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and service history

**Experience**:

- Previous experience in a similar role preferred
- Strong mechanical knowledge and understanding of automotive systems
- Familiarity with diesel engine repair, oil changes, tire services, brake repairs, shocks/struts, and alignments
- Ability to accurately estimate repair costs using auto estimating software
- Excellent communication skills, both verbal and written
- Exceptional customer service skills with a focus on building long-term relationships

Pay: From $48,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Every weekend
- Monday to Friday

Shift:

- 8 hour shift

Ability to Relocate:

- Lutherville-Timonium, MD: Relocate before starting work (required)

Work Location: In person


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