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Automotive Service Advisor
2 weeks ago
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. The individuals we seek must be self-motivated and eager to advance within the company. We are looking for service advisors that we can train to move into the store manager role within the next 10 months.
**Duties**:
- Greet customers and assist them with their automotive service needs
- Listen to customer concerns and accurately document vehicle issues
- Provide recommendations for necessary repairs and maintenance
- Schedule appointments and coordinate service timelines
- Communicate with technicians to ensure timely completion of repairs
- Provide cost estimates and obtain customer approval for services
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and service history
**Experience**:
- Previous experience in a similar role preferred
- Strong mechanical knowledge and understanding of automotive systems
- Familiarity with diesel engine repair, oil changes, tire services, brake repairs, shocks/struts, and alignments
- Ability to accurately estimate repair costs using auto estimating software
- Excellent communication skills, both verbal and written
- Exceptional customer service skills with a focus on building long-term relationships
Pay: From $48,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Every weekend
- Monday to Friday
Shift:
- 8 hour shift
Ability to Relocate:
- Lutherville-Timonium, MD: Relocate before starting work (required)
Work Location: In person
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