Manager Hospitality Services R30545

4 weeks ago

Springfield, United States Baystate Health Full time

**Category(s)**: Trades/Engineering/Facilities, Facilities
**Full Time / Part Time**: Full-Time
**Shift**: First

**Manager Hospitality Services**

Reporting to the Senior Director of Hospitality, the incumbent is responsible for monitoring and ensuring excellence in the 24 hour day to day operations of Equipment Management Department. The Manager provides direct oversight/ supervision and is fiscally responsible for both operational and capital budget, staffing, scheduling, evaluations and hiring with oversight. Ensures BHS and site specific departmental adherence to compliance policies, and any and all applicable laws and requirements of regulatory agencies such as: Joint Commission, DPH and CDC. Coordinates all Quality Management /Performance Improvement activities in collaboration with the Directors, Professional staff and site specific management teams. Sits on related system wide and site specific hospital committees, drives process improvement by leading employee teams and incorporating Lean/Six Sigma concepts, supports improved quality and operational efficiency, workplace and patient safety as well as staff development.

The manager's primary function will be to develop the Equipment Management Departments policy/procedures, budget and operational workflows. Examples of equipment included are beds, commodes, stretchers, Infusion pumps, isolation carts, IV poles and other equipment as identified. Manager will be responsible for vendor relationship relating to equipment and monitoring of contract terms.

The manager of Hospitality will work with the Senior Director of Hospitality to manage the Compass One partnership with emphasis on the Environmental Services and linen departments. The manager will develop, implement and maintain dashboards monitoring the performance of Hospitality Services and the Equipment Depot.

**Responsibilities**:
**1) **Operational Processes BHS

Monitors and ensures excellence in the BHS departmental and processes for the provision of quality products, process efficiency and workflow, and standardization to meet the needs of the customers. Oversees staffing models for alignment with operational volumes, trends identified and business requirements. Uses available data to monitor and measure operational outcomes.

**2**) Financial Growth and Stewardship: The Manager is accountable to manage within budget as evidenced by metrics. Establishes expectations with and holds direct reports and staff accountable for efficient standardized processes. Responds to budget variances in a proactive timely manner. Use data analysis to make recommendations on capital purchases.

**3**) Leadership and Human Resources

Promotes the philosophy, core values, vision, operating principles and behaviors of Baystate Health and are applied within the department and units. The Manager leads a positive work environment that facilitates the delivery of excellent quality products and services to customers. Staff are highly engaged as evidenced by relevant metrics. The Manager supports core principals of quality, initiates and manages change providing support and resources to staff. Communicates and holds direct reports and staff accountable. Facilitates a collaborative multidisciplinary approach to problem solving. Shares new information, problem solves with the BH teams, and presents alternatives or solutions for discussion. Works in a team environment, collaborating with co-workers and unit staff. Responsible to hire, train and complete performance and talent management reviews.

**4**) Collaboration

Creates and maintains an environment supporting trust, respect, integrity, communication and collaboration. Creates opportunities for multidisciplinary forums in order to problem solve and facilitate planning. Represents Hospitality Services on committees and meetings as assigned. Maintains collaborative interdepartmental relationships and open communication with all customer groups.

**5) **Management of the Environment

The Manager is responsible for development of strategies for process improvement. Monitors and creates policies and procedures that align with process improvement. Analyzes and follows through on all operations issues ensuring effective resolution. Assess customer needs and structure services provided to meet those needs. Establishes an ongoing plan for equipment management including repairs and maintenance in accordance with manufacturers’ guidelines.

**6**) Works with Microsoft Office, Teletracking and Awarepoint. Manager will be required to learn other sofuired tware as needed.

**Required Work Experience**:
**1)** 5 years management experience in Hospitality or related field.

**2**) 3 years in Environmental Service management.

**Preferred Work Experience**:
**1**) Budget development.

**2**) Microsoft Office Intermediate Level.

**3**) Six Sigma experience.

**Skills and Competencies**:
**1**) High level interpersonal skills.

**2**) Excellent written and verbal communication sk

  • Hospitality Manager

    2 months ago

    Springfield, United States Volunteer Hospitality Llc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryWe are seeking a positive, friendly, and experienced Hospitality Manager to join our team! As the Hospitality Manager, you will organize and oversee the daily operations of our facilities.The Hospitality Manager must possess strong...

  • Convention Services Manager

    1 week ago

    Springfield, United States Driftwood Hospitality Full time

    Crowne Plaza Springfield, 3000 S Dirksen Parkway, Springfield, Illinois, United States of America Req #3254 Monday, April 22, 2024 JOB SUMMARY Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of...

  • Convention Services Manager

    7 days ago

    Springfield, United States Driftwood Hospitality Management Full time

    Job Summary Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to...

  • Restaurant Hospitality Manager

    4 weeks ago

    Springfield, United States Golden Corral Full time

    S and S Golden Management, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the ta Hospitality, Manager, Restaurant, Hospital

  • Restaurant Hospitality Manager

    4 weeks ago

    Springfield, United States Golden Corral Full time

    S and S Golden Management, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the ta Manager, Hospitality, Restaurant, Hospital, Operations

  • Restaurant Hospitality Manager

    4 weeks ago

    Springfield, United States Golden Corral Full time

    S and S Golden Management, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the ta Hospitality, Manager, Restaurant, Hospital, Operations

  • Restaurant Manager

    2 weeks ago

    Springfield, United States Gecko Hospitality Full time

    Exciting Restaurant Manager Opportunity in Springfield, VA - Hiring Now! Join an exciting and rapidly growing fast casual restaurant brand. We are currently searching for a highly skilled and ambitious Restaurant Manager to lead our team in Springfie Restaurant Manager, Manager, Restaurant, Hospitality, Staffing

  • Restaurant Hospitality Manager

    2 weeks ago

    Springfield, United States Golden Corral Full time

    Lejune Corral, LLC, is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion t Manager, Hospitality, Restaurant, Hospital, Operations

  • Restaurant Hospitality Manager

    2 days ago

    Springfield, United States Golden Corral Full time

    Lejune Corral, LLC, is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion t Manager, Hospitality, Restaurant, Hospital, Operations

  • Restaurant Hospitality Manager

    2 weeks ago

    Springfield, United States Golden Corral - EffinghamSpringfield IL Full time

    Job DescriptionJob DescriptionOur franchise organization, Lejune Corral, LLC, is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion to promote our Caring Culture. We provide an...

  • Restaurant Hospitality Manager

    12 hours ago

    Springfield, United States Golden Corral - EffinghamSpringfield IL Full time

    Job DescriptionJob DescriptionOur franchise organization, Lejune Corral, LLC, is currently seeking energetic, friendly individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion to promote our Caring Culture. We provide an...

  • Full Time Guest Service Representative

    1 week ago

    Springfield, United States O'Reilly Hospitality Management Full time

    Join our team! Now hiring Full Time Guest Service Representative - Fairfield Inn & Suites by Marriott - Springfield, MO We are proudly managed by O’Reilly Hospitality Management, LLC (OHM.) At OHM, WE are: • A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community...

  • Restaurant Hospitality Manager

    1 week ago

    Springfield, United States Golden Corral Full time

    Our franchise organization, S and S Golden Management, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! At Golden Corral®, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion to promote our Caring Culture. We provide an...

  • Hospital Financial Clearance Manager

    2 weeks ago

    Springfield, United States CoxHealth Full time

    The Manager of Financial Clearance is responsible for managing the day-to-day operations of the centralized hospital pre-registration and insurance verification functions for the health system. This includes managing operating procedures and facilita Manager, Hospital, Financial, Project Management, Healthcare

  • Guest Service Supervisor

    1 month ago

    Springfield, United States Volunteer Hospitality Llc Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You...

  • Bartender-Full Service Restaurant 1

    1 week ago

    Springfield, United States Aimbridge Hospitality Full time

    Job Summary The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as regulated by state and federal age requirements and coordinating lounge/bar activities. Responsibilities QUALIFICATIONS: * Three to six months related experience; or equivalent combination of training and experience. * Alcohol Awareness...

  • Bartender-Full Service Restaurant 1

    2 hours ago

    Springfield, United States Aimbridge Hospitality Full time

    Job Summary The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as regulated by state and federal age requirements and coordinating lounge/bar activities. Responsibilities QUALIFICATIONS: * Three to six months related experience; or equivalent combination of training and experience. * Alcohol Awareness...

  • Food Service Worker

    4 weeks ago

    Springfield, United States Chez Hospitality Group Full time

    **Job description** We are a growing Hospitality & Catering Company looking to expand our culinary team in various positions including: **Food Service Workers**: - Prepare batch recipes to specification. Assist in meal production. Prep & portion individual meals ahead of each meal delivery period. **Kitchen Leads** - Oversee kitchen production for a given...

  • Clinical Pharmacy Manager for Hospital Inpatient

    15 hours ago

    Springfield, United States Trinity Health Full time

    **Employment Type:** Full time **Shift:** Day Shift **Description:** Come help lead our Pharmacy team at Mercy Medical Center, a member of Trinity Health Of New England! **Position Purpose** Oversees and supervises the clinical operations of the Pharmacy Department with regard to therapeutic drug monitoring, Quality Improvement (QI), Drug Use...

  • Front Office Manager

    1 week ago

    Springfield, United States Island Hospitality Management Full time

    Job DescriptionJob DescriptionDescription:As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.This position may require flexible scheduling...