Developmental Homes Concerns Liaison

1 week ago

Phoenix, United States State of Arizona Full time

DEPARTMENT OF ECONOMIC SECURITY
- Your Partner For A Stronger Arizona. _
- DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._
- DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

**DEVELOPMENTAL HOMES CONCERNS LIAISON**

Job Location:
Address: Division of Developmental Disabilities (DDD)
1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:
**Salary**: $44,039.42

Grade: 18

Closing Date: May 3, 2024

Job Summary:
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as an Developmental Homes Concerns Liaison. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:
Essential Duties and Responsibilities include but are not limited to:

- Documents, monitors, reviews, and closes significant licensing compliance concerns in the licensing database. Examples include licensing investigations, protective service investigations, and investigations by law enforcement.
- Reviewing incidents from the Division’s incident management system to identify licensing compliance issues.
- Drafts correspondence to be sent directly to developmental home licensees. Examples include letters of concerns, notices of violation, or adverse actions.
- Provides technical assistance to licensing agencies, licensees, and internal stakeholders.
- Conducts independent investigations, as assigned. Inputting data into the Division’s electronic licensing management system.

Knowledge, Skills & Abilities (KSAs):
Knowledge in:

- Regulations and Arizona Administrative Codes governing Developmental Home Licensing (Articles 10 and 11).
- Arizona Revised Statues related to regulatory enforcement and due process. Regulatory Administrative Principles concerning enforcement and regulatory authority.
- Federal and State laws, regulations, and policies.
- Problem resolution techniques which include defining the problem, exploring, and evaluating system efficiency and effectiveness, and implementing solutions.
- Investigative technique and procedures that result in effective organization of ideas, delivery, and resolution of questions and concerns.

Skills In:

- Excellent written and verbal communication, including the ability to clearly convey complex regulatory issues in a concise and effective manner.
- Critical analysis of written and verbal communication. Interviewing techniques, customer service and organizational/workload management.
- Interpersonal relations, conflict resolution, facilitation of group interaction for staff members.
- Understanding and interpreting Federal and State laws regarding the provisions of services for individuals with Developmental Disabilities.

Ability to:

- Make recommendations that are supported by licensing requirements of contractual mandates.
- Establish and maintain working relationships with colleagues, staff, other departments, and the public at large.
- Demonstrate tact, diplomacy, and professionalism when representing the department.
- Understand and address the concerns of individuals regulated by OLCR.

Selective Preference(s):

- Bachelor’s degree in management, Human Services, Legal, Social Work, OR another closely related field from an accredited college or university. Regulatory, Investigative, and/or Developmental Disabilities experience is highly desirable.

Pre-Employment Requirements:

- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.

**Benefits**:
The Arizona Department of Eco

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