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Dispatcher

3 months ago

Grand Rapids, United States EPS Security Full time

Our award-winning EPS Monitoring Center is adding a Dispatcher to the team Are you looking to gain experience in a professional environment? Are you interested in a role that positively impacts local communities? Then our family-owned, 24/7 Monitoring Center is the fit for you

**The Job**
- Effectively and efficiently monitor alarm signals and follow protocols to resolve the alarm signal.
- Contact customer and proper emergency authorities when applicable.
- Properly document all responses to alarms and follow all established rules.
- Process customer account changes.
- Promptly and professionally answer telephone calls and log information from customers.
- Complete additional tasks as assigned.

**Your Skills**
- High School diploma or GED.
- Experience in working customers in person or over the phone.
- Strong written and verbal communication.
- Knowledge of basic computer functions and ability to type 35 WPM accurately.
- Competitive starting wage
- Weekend shift premiums
- Annual merit raises
- Advancement opportunities (level increases)
- A robust benefit package (healthcare, dental, vision insurance, life and LTD)
- 401(K) & company contributions
- Education reimbursement
- Paid time off and company holidays Option for hybrid work schedule after 90 days

**Your Future**

**About EPS Security**

EPS Security is Michigan’s largest, family-owned security provider. For more than 65 years, we’ve secured homes and businesses all across the Great Lakes state What began as a local security company quickly developed into a state-wide operation. Now, we occupy offices in four Michigan cities, employ more than 200 Michiganders, and secure 30,000+ satisfied customers. At EPS Security, our employees are the backbone of our safety operations. That’s why we are always searching for new talent to add to our teams

**EPS Security is an **Equal Employment Opportunity (EEO) employer
**_#INDSJ_