Operations Manager

2 weeks ago

New Castle, United States AMS Fulfillment Full time

Operations Manager - Job Description

Responsibilities include:

- Coordinates daily activities within the fulfillment center.
- Retools each department so as to improve the contributions to the company.
- Supervises staff and directs work as they execute activities related to order fulfillment, order management, inventory management, stocking, material handling, equipment usage and related needs.
- Prepares work schedules and reacts quickly and effectively to unexpected labor needs.
- Manages labor hours and payroll in electronic timekeeping system.
- Interviews and trains prospective and new team members.
- Supervises business support staff development including appraising performance, rewarding employees, addressing complaints and resolving problems.
- Develops plans and supervises various departmental meetings and participates in various growth-based campaigns.
- Work with Account Management/Client Services to meet or exceed the client’s requirements for distribution of their products and service their customers.
- Prepares regular reports, performs audits on various operations and evaluates processes as per business requirements.
- Prepares project updates, prioritizes projects within required time frames and delegates individual tasks.
- Prepares assessment reports and monitors productivity rate.
- Ensures team understands and works towards performance goals.
- Recommends process improvements within the warehouse or distribution center.
- Reviews records for accuracy of information and compliance with established procedures, and to determine adequacy of stock levels.
- Ensures compliance to all company and customer policies and procedures including safety.
- Schedules work for special and periodic inventories.
- Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
- Studies and standardizes procedures to improve efficiency of team.

Qualifications:

- 3 year's experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures and
- Excellent written and verbal communication skills, and excellent listening, negotiation, and presentation skills
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive level
- Strong ability to multi task and prioritize in fast-paced work environment
- Experience in delivering client-focused solutions based on customer needs
- Prior supervision experience

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