Director, New Markets

2 weeks ago

New York, United States Cityblock Health Full time

#communityhealth #healthcare

**About Us**:
Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that _everyone _should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

**Our Values**:

- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First

**About the Role**:
The Director, New Markets & Implementation, sits at the intersection of Growth, Implementation, and Operations for Cityblock's new & existing markets. You will be responsible for delivering on goals and performance in new markets and as we expand with new programs/partners in existing markets. This includes responsibility for ensuring successful operational and clinical execution, as well as financial performance across multiple client implementations.

This role will require you to work closely with Market Leaders & the Market President to ensure proper governance, transparency, and oversight is in place for all implementations. A key partner to you will be the Growth team and will require you to be a strong collaborator and creative thinker to support the strong pipeline of Growth for Cityblock. You will support the continued development of key assets that describe NM&I's standard approach to implementation.

In this role you will have team members reporting to you directly, including Managers and Senior Associates. You will report to the Sr. Director of Operations, NM&I. Together you will focus on delivering on one of the highest strategic priorities for Cityblock, which is to stand up operations in new markets and diversify existing markets through expansion to new partnerships. You will also help to drive strategic initiatives that continuously improve Cityblock's approach to entering new markets and partnerships.

Your management oversight and primary or shared accountability includes, and is not limited to, business operations, network development, partnership / account management, clinical operations, care delivery operational excellence, care coordination, community based organization partnerships, member engagement and satisfaction, community outreach, and team management.

If you like solving hard problems, have deep implementation experience in health care settings, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you

Essential job responsibilities:

- Oversee all phases of Implementations to ensure all implementations are on time and on budget
- Work closely with Growth team to identify upstream activities that need to be completed during the Exploration & Pre Imp Scoping Phases
- Project management oversight within the NM&I team to ensure thorough project management of all implementations is taking place
- Work collaboratively with central and market teams to ensure achievement of Cityblock KPIs
- Provide operational oversight of new & existing markets during implementation phases
- Support Head NM&I in strategic initiatives and opportunities as they arise

**Requirements for the Role**:

- Bachelor's Degree, Master's Degree Preferred
- 5-7 years Consulting, Strategy Planning, Project Management
- Some health care/Value Based Care experience preferred
- Analytical/Technical skills

**What We'd Like

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