Trainer, Human Performance/switching and Tagging

2 weeks ago

Dorchester, United States EVERSOURCE Full time

This role develops and implements Eversource transmission System Operations Training. Training includes both classroom and on-the-job training and incorporates both conceptual and hands-on instructional methods.
This is a hybrid position. The first three months are full-time in the office.

Multiple MA. locations possible, however, Dorchester is the preferred location.

**Essential Functions**:

- Performs analysis, design, development, implementation and evaluation in the context of Eversource transmission System Operations Training.
- Conducts System Operator Training program activities consistent with the Systematic Approach to Training, adult learning principles and training program policies and procedures.
- Incorporates simulation into Eversource transmission System Operations Training.
- Receives and evaluates training requests and presents to System Operations Training management.
- Evaluates procedures, practices and regulatory changes and modifies System Operations Training materials as required.
- Evaluates and recommends vendor provided training content and services.
- Represents System Operations Training at meetings, on committees and at conferences.
- Assists operations management in the coordination of response to system emergencies and participates in event review teams and incident analyses as requested by operations management.

**Technical Knowledge/Skill/Education/Licenses/Certifications**:

- Technical Knowledge / Skill:_
- Knowledge of electric transmission system operations and the functions of the various components that make up the Eversource electric transmission system.
- Thorough knowledge of electric system switching and tagging procedures and practices.
- Thorough knowledge of NERC Reliability Standards, OSHA regulation and other regulatory requirements.
- Knowledge of the Systematic Approach to Training.
- Knowledge of instructional design and adult learning principles.
- Familiarity with learning management systems.
- Proficient with classroom and online presentation technologies.
- Strong presentation skills.
- Strong written and oral communication skills.
- Strong analytical and problem-solving skills.
- Read and interpret electrical schematic diagrams.
- Communicate and work effectively with personnel at various levels within Eversource, ISO-NE, ISO-NE satellites, participant companies, non-utility generators and neighboring utilities.
- Proficient with Microsoft Office Suite.
- Education:_
- Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.
- Experience:_
- Five to ten (5-10) years experience in electric power distribution, transmission or generation.
- Four (4) years of experience as a System Operator preferred.
- One (1) year of experience as a trainer in a formalized training program preferred.
- Licenses: _
- Valid motor vehicle operator’s license.
- NERC Transmission Operator or higher certification (or must obtain within 6 months)

**Compensation and Benefits**:
Eversource offers a competitive total rewards program. The annual salary range for this position is $121,000 to $134,400 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

**Working Conditions**:

- Must be available to work emergency storm assignment as required.
- Must be available to travel between MA/CT/NH as necessary.

**Leadership Behaviors/Competencies**:

- Set and Communicate Direction and Priorities_
- Know the business plan and how your role connects to it
- Identify problems, issues; take responsibility for resolution
- Set high standards for self; deliver quality performance
- Raise ideas for improvement
- Communicate, communicate, communicate
- Build Trusting Relationships_
- Follow through on commitments made to manager, colleagues, and customers.
- Address difficult or controversial issues and encourage others to do the same.
- Have honest dialogue with others
- Manage and Develop People_
- Set performance goals that align with department and company goals
- Meet regularly with your supervisor/manager to discuss your performance
- Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.
- Foster Teamwork and Cross-functional Collaboration_
- Work collaboratively within and across the organization to achieve “One Company” and other goals
- Recognize and address cross functional implications of your work
- Create a Diverse, Inclusive Workforce_
- Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work
- Lead Change_
- Proactively seek out opportunities to improve business performance and customer service.
- Respond positively to new demands or circumstances
- Exhibit a “can-do” attitude to support changes in priorities and work processes
- Focus on the Customer _
- Deliver superior service to our customers,

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