Retail Store Manager

6 days ago

Germantown, United States GameStop Full time

**Job description**

STORE MANAGER

**DEPARTMENT: REPORTS TO**:District Manager
**STATUS: F**ull-time

**SUMMARY**
Working independently, the **Store Manager** directly influences the performance of everyone who interacts with customers and supports the store environment. Using elements of GameStop's buy, sell, trade, and reservation business model, _The Circle of Life, _the Store
Manager ensures best-in-class customer service experiences for all of GameStop’s customers. The Store Manager makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises at least 5 or more Game Advisors and Senior Game Advisors, which may vary based upon store size, location, and expected sales volume.

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**
- Provide best-in
- class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer needs with GameStop product and benefit solutions; recommend additional items as appropriate; and ensure every customer is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class customer service.
- Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.
- Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
- Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
- Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
- Communicate clearly and regularly with store associates, other Store Managers, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan.
- Protect company assets through effective inventory control and loss prevention practices.
- Lead store associates in meeting sales, profit and shrink goals.
- Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
- Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
- Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Manager and Regional Loss Prevention Manager.
- Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
- Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.
- Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered to. _(*applies only to positions at a military base store)_
- Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Manager

(SBM). _(*applies only to positions at a military base store)_

**RELATED COMPETENCIES**
- **Building a Successful Team - **Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals.
- **Building Customer Loyalty - **Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty.
- **Coaching - **Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- GameStop reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.

STORE MANAGER
- **Driving for Results - **Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- **Work Standards -** Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed.

**BASIC **_**AND PREFERRED **_**QUALIFICATIONS (EDUCATION and/or EXPERIENCE)**
- Must be at least 18 years of age and present sta

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