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Retail Associate Manager

3 months ago

Germantown, United States T-Mobile Full time

Job Description Summary

**Job Overview**
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.

**Responsibilities**:

- _**Customer**:_
- Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
- Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
- Effectively manage customer wait time. Keep current on products, services and promotions.
- _**Owner**:_
- Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
- Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

**Compensation**: Role is an hourly leader position composed of salary + commission paid monthly

Pay: From $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Rotating weekends

**Education**:

- High school or equivalent (required)

**Experience**:

- Commission Sales Management: 1 year (preferred)

**Language**:

- Spanish (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Relocate:

- Germantown, WI 53022: Relocate before starting work (required)

Work Location: In person