Front Desk/guest Service Agent

4 weeks ago


Baraboo, United States Fairfield Inn & Suites Baraboo Full time

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Position is available for 2nd shift hours (3PM - 11PM)

**Key Requirements/ Qualifications**:

- Successful history as a front desk agent or related customer service experience.
- Understanding of how to use hotel's Property Management Software (PMS) systems.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed, gracious and professional attitude.

**Responsibilities**:

- Represents the first point of contact with guests and handles all stages of a guest’s stay.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.

**Benefits such as**:
**For all team members**:

- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions, 50% up to 5%.
- Paid Time Off - Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
- Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

**For regular full time team members/leadership team**:

- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.


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