Partner Success Manager

**Are you a driven and ambitious sales professional who thrives on building strong relationships and achieving outstanding results? Join our dynamic team as a Partner Success Manager and play a pivotal role in delivering a relentless commitment to the customer experience with a base of accounts in a territory. Looking to expand services within those accounts.**

**Major Objectives and Responsibilities**:
In this role, you'll have the exciting opportunity to provide top-tier support to existing partners within your designated territory. Your main objectives will include:

- Elevating the experience of our existing partners by offering tailored solutions and exceptional service.
- Expanding revenue streams by effectively upselling additional products and services to our partners.
- Ensuring that partners are maximizing their benefits from Kraft's suite of tools and resources.
- Employing strategic marketing tools and referrals to bring new partners into your territory.
- Consistently meeting or surpassing revenue-based sales quotas.
- Achieving exceptional market penetration in your assigned territory and building strong, enduring relationships with key decision makers.
- On the road travel to visit with customers 2 times a month.

**Qualifications**:

- Bachelor’s degree or equivalent experience (High school diploma or GED).
- 3-5 years of successful business-to-business sales experience.
- Proven track record in both sales and customer account management.
- Unwavering enthusiasm and motivation to excel.
- A proactive self-starter with a strong sense of accountability.
- Excellent presentation, written, and verbal communication skills.
- Exceptional problem-solving abilities and adeptness at prioritization.
- Strong networking and interpersonal skills, with the ability to adapt to fast-changing environments.
- Ability to lead and influence others effectively, utilizing persuasive skills.
- Valid driver’s license and access to reliable transportation.

**Products and Services Involved**:
You'll be at the forefront of offering innovative solutions as you:

- Update and manage HubSpot CRM.
- Offer a comprehensive range of cutting-edge Network Digital Copiers/printers and associated Software Solutions.
- Provide software solutions for streamlined document management and workflow.
- Present a full line of IT Managed Services and hardware offerings.

**Key Responsibilities**:
Your role will include:

- Conducting regular quarterly and biannual business reviews with partners within your territory.
- Identifying opportunities to upgrade and enhance partners' offerings.
- Ensuring that partners are making full use of Kraft's tools and services, while upselling additional solutions when appropriate.
- Serving as a primary point of contact to resolve any partner concerns and issues promptly.
- Managing the documentation and processes required for changes within partner relationships.

**Desired Skills and Characteristics**:

- Exceptional drive and ambition, eager to exceed expectations.
- Self-confidence and a persistent, can-do attitude.
- A goal-oriented mindset, always striving for excellence.
- Strong assertiveness and the ability to approach new challenges with confidence.
- Excellent interpersonal skills and a positive, influential demeanor.
- Innate ability to overcome objections and persuade effectively.
- A natural energy and passion for achieving outstanding results.
- Motivation to achieve high income levels.
- Enthusiasm, persistence, and a competitive spirit.
- A proactive problem solver with a positive outlook and negotiation skills.
- A collaborative team player who values building strong relationships.

**Benefits and Compensation**:

- Competitive base salary with commission, incentives, and expense allowance.
- Comprehensive medical, vision, and dental coverage.
- 401(k)/Profit Sharing Plan for your financial future.
- Generous PTO/Vacation program.
- Life insurance coverage.
- Access to extensive training programs for professional growth.
- Recognition events and annual President's Club Trip.
- Travel reimbursement for on-the-road activities.

**Job Details**:

- **Job Type**: Full-time
- **Salary**: Starting at $50,000 per year
- **Work Schedule**: Monday to Friday
- **Supplemental Pay**: Commission pay
- **Work Location**: On the road

Pay: From $50,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus opportunities
- Commission pay

Travel requirement:

- Travel

Work Location: Hybrid remote in Caledonia, MI 49316